FAQs

FAQs

FAQs

Most commonly asked questions about our services

Frequently Asked Air Conditioning Questions

We asked our HVAC technicians for some of the most common questions homeowners ask -- oh yeah, we asked them to answer them too. Click on the questions below to reveal their answers.

In the owner's manual for your air conditioner it says, "...in addition to the maintenance you perform, your system should be inspected regularly by a properly trained technician..." In the industry, "regularly" means once a year. Most HVAC companies offer this annual dealer maintenance, Any Hour Services offers a 23 point air conditioner tune-up.

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Each home is a little different. You only need to change the filter when it’s too dirty to let air through. Pets, dirt, and dust can cause you to need to replace your filter more often. If you are unsure how often to replace your filter, take it out and hold it up to the light. If you are not seeing light through it, you are not getting enough air through it.

At a minimum replace your filter at the beginning of a new season, during the spring and fall. When you replace it, if it is very dirty, try replacing it every 3 months.

The purpose of the filter is to keep dirt and debris from damaging the internal components of your cooling system while still allowing enough air to move through the system. A dirty filter causes more strain on the electrical components causing them to fail sooner and your energy bill to be higher than it needs to be.

Want to know more about the maintenance you should be doing to keep your air conditioner running? Learn more about 8 DIY Maintenance Tips.

Inspect your unit's distribution channels. Make sure that the fan on your unit is carrying air into the rooms or into your duct system.

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If your unit turns on but doesn't cool, check your thermostat to be sure that it is set at the correct temperature. You should then check the condenser and evaporator for dirt and clogging. If too much dirt builds up, your unit may not turn on at all.

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When your outdoor unit doesn't turn on, check to see if the circuit breaker has been tripped. When this happens, you can easily reset it after locating the circuit breaker panel.

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There are a couple of different levels of troubleshooting. Basic troubleshooting that anyone can do if they know what to check, and advanced troubleshooting that most people are not trained to do. Be careful how much you attempt on your own, it is easy to get in over your head and do more damage than good.

We made this video to show you some easy air conditioner troubleshooting steps you can try before paying a technician to come to your home. These are the most common, preventable things our HVAC service technicians come across.

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The 4 most common are lack of airflow, communication issues, failed components, and refrigerant levels.

Airflow and communication issues are the easiest for homeowners to troubleshoot themselves. We made this video to show you the 7 most common things homeowners do to cause their own air conditioner problems. If you've tried these and you still need help, we're happy to send one of our HVAC service techs to your home to diagnose and troubleshoot your air conditioner.

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Ask yourself these 4 questions and then, based on your answers, make a decision.


1. How broken is it? This can range from "ok" to "it won't turn on". After you have an HVAC technician look at it they should be able to tell you if it is minor or major.

2. How old is your air conditioner?15 is the magic number, that is what they say the life expectancy is for air conditioners, give or take a few years. The closer you get to that age, take that into consideration.

3. How often is it breaking down?Frequency matters. If you have a 10 year old air conditioner that is breaking down every year, it is probably only going to get worse. But, on the other hand, if you have a 17 year old system that broke down for the first time, you probably still have more years to go.

4. How much do the repairs cost?This is where personal preference comes into play. You have to weigh the costs of repairs and how often you'e having to make those repairs vs what it would cost to replace your air conditioner.

At Any Hour Services, our HVAC install department can complete an air conditioner install in a day. We stage the equipment the night before so it can be picked up early the next morning. The size of your air conditioner install will determine the size of the installation crew we send to install your system. Our goal is to complete your air conditioner install in 1 day.

According to energy.gov, 6% of the electricity we generate goes to cooling our homes, costing consumers $29 billion a year. So the best way to reduce your cooling bill is to use your AC less, here are a few suggestions.

1. Adjust your thermostat up a few degrees. Most of us use our air conditioners to beat the heat but it would cost a little less if, maybe, we used them to take the edge off. The feeling of hot and cold is all relative. So in the hottest parts of the summer when it's 100 outside, maybe you don't need to cool the house to 68 to feel comfortable, maybe 75 or 80 would feel a lot cooler than 100 but cost less.

2. During the hottest parts of the day, cover the windows that the sun is shining into. Sometimes our windows can act as a magnifying glass and superheat those rooms. Draw the shades or find something to block those rays.

3. Turn on ceiling fans. Turning your ceiling fans on can create a breeze that evaporates the moisture from our skin and gives you a cool feeling. It doesn't really change the temperature in the room but it feels like it does.

4. Don't add a lot of humidity into the room. Humid air retains heat more than dry air. If you have a whole home humidifier, turn it off for the summer. If you have a room humidifier or defuser, use it less.

5. Upgrade to a high-efficiency air conditioner. Once it's time to replace your air conditioner, ask the technician that meets with you show you more energy efficient models. They cost a little more upfront but same you more on your electric bill. You may even qualify for rebates and incentives from the manufacturer or the utility company.

Depends on whether you are trying to save money or get comfortable. If you are trying to save money, the higher you set it the less your air conditioner will run, therefore saving you more money. If you are trying to be comfortable, personal preference applies. If you're looking for a happy medium, find what is comfortable and then adjust it up a couple of degrees.

If you have the fan setting on your thermostat set to "on" or "run", causing it to run all the time, it may just be that the compressor has cycled off and there is nothing wrong. You can try adjusting the thermostat down and see if the air conditioner kicks on.

The other option is that something is not broken and it needs to be diagnosed to figure out what is causing the problem. It could be a lot of different things; frozen coils, refrigerant, bad compressor, a capacitor that has gone out, etc.

Before you pay a company to come to look at it, try these simple troubleshooting steps. You might be causing your own problem and not even realize it.

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It depends. It is possible your problem is a lack of insulation in the attic or uninsulated windows. It is also possible that your air conditioner is undersized or the ductwork in your home is undersized. You could also need more return air vents.

If you suspect the issue is with your air conditioner, the first step would be to have a technician come to your home and make sure everything is sized properly, the air conditioner and the ductwork. They will also check things like the refrigerant levels to make sure they are not too low or too high.

If the problem is with the ductwork, it can be fixed. Many times it is messy and requires a lot of drywall patching and repainting. It may be that the best solution is a new ductless technology called a mini-split system. One of our HVAC supervisors can show you what options are available and the price of each option. This visit is free and there is no obligation to buy.

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It only cost $59 to get a certified HVAC technician to your home to diagnose and troubleshoot your air conditioner. The will find out why your air conditioner is not working and then give you options to repair it. Below you'll find an internet special for $30 OFF.

They will arrive in a truck stocked with all the parts and tools to start your repair while still at your home, unless the situation is unusual. Once you approve the work, your HVAC technician will begin. Most of the time your air conditioner repair is completed the same day we arrive.

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The magic of how your air conditioner works are the refrigerant and the coils inside and outside of the home that remove heat and moisture from the air. Airflow is key in the whole process. We made this video to explain the basics of how an air conditioner works. Our hope is that with a little information and understanding you will be able to make better-informed decisions when it comes to repairing and replacing your air conditioner when the time arrives.

Yes. There are a few things you can and should be doing to make sure your air conditioner is ready to do its job. We made this video that shows you 8 simple air conditioner maintenance tips.

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or see above for questions others have already asked.

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Roger & Allene's Story

"This is an older home, and things wear out. We're a senior couple, on a limited income, so we have to work that into a budget. Now that we know the quality of the work that we get from Any Hour, they will be our company for plumbing or anything else we need."

"...they will be our company for plumbing or anything else we need."

More Testimonials

I have used this company to do various plumbing work ranging from repairing leaks to full repipes of the house. Each time the service has been quick, flexible with my busy schedule, and never needed to be redone. They’re always super reliable, easy to work with, and effective.
— Michael Watkins
Posted June 5th 2019
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If you are looking for a plumbing company who provides STELLAR service, look no more because this is it!!! Daniel was our technician and he did an AMAZING job and provided great customer service! We loved and appreciated the Red Carpet service he did for us in our home. Daniel took the time to get to know us and our family's needs and gave is all the options we had available to us to fix our issues before he got to work. Daniel was very friendly, and very knowledgeable, and did the job quickly and accurately! We had 2 bathtub drains that needed service and after he was done the tubs drained like they were new! Thank you DANIEL at ANY HOUR SERVICES for coming to our home and taking care of us!!!
— Brooke Patton
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Awesome service!! David M (the hulk) was super nice. He told us all of our options about how to repair our leaky pipe. He was clear about the services offered. After some discussion, we chose the best option for us and he was Quick to get the job done. He did all that he could for us! I couldn’t ask for better service.
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Needed the shower drains cleared and Derrick came in and cleared them out no problems plus gave estimates on other projects that need to be done. Service was fantastic. Thank you so much.
— Brittany Tenney
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Been having AC leaking for a while and it was turning off the AC unit due to the moisture it was sensing. Ken came out and helped out and it is working. Great price and honest people.
— Dalin P.
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Casey and Shawn were awesome. They were able to clearly answer all of my questions, install what what was needed, and I felt like they had my best interests in mind both practically and financially. And, I finally signed up for an annual membership. Thanks guys!!!
— Audrey Stone
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Prompt, clean-cut, thorough and informative service! This is the first time I've had Any Hour Services come to my home, but I will definitely be calling them back!
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enjoyed talking with Cliff with Any hour service, he gave me information about my furnace and a/c that I didn't know, Great job Thanks.
— Clair Hugie
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Jeremy did a great job! He was friendly, fast and honest. Thanks!
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They came out and serviced my ac and furnace, Mindy scheduled my appointment and was very professional and the technicians were courteous and I highly recommend them
— Ashley Bollinger
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Wes was great to my grandma and explained everything so she could understand. Very kind and an all around great guy!
— Cole L
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Franc come out to do some plumbing work for us. He was very knowledgeable, efficient and friendly. I highly recommend Any Hour Services and Franc.
— Perri Babalis
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Lyle D. was absolutely great!!! He arrived early in the afternoon, was extremely pleasant and kind and put on his shoe covers before entering my home. He came to take a look at my water heater which is very old but still working extremely well, and was able to give me a basic estimate of the life left in it. He reviewed the options as to how to proceed from here and showed me the company book illustrating the benefits and costs associated with replacing the heater once it begins to leak. He was kind enough to recommend that I purchase a water alarm which will let me know when any leaking occurs so that I don't end up with a flood and all kinds of additional problems. He made sure I didn't have any other plumbing needs and was open and honest and generally very helpful. It was a pleasure to have him in my home. I would highly recommend him to anyone needing help with plumbing problems! Thank you!!!
— Miriam Peace
Posted June 4th 2019
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So thankful for trying Any Hours Services! After finding out that our home builder (pepperdign homes) built it to fail, it explains why we have had to call repair services every spring and winter over the last 5 years. We tried company after company and they just replaced the same parts never explaining what is really wrong. Jordan explained that if he replaced it it would be burnt out again. Really the hole thing needed to be gutted and redone with the correct sizes as well. The service techs (William, Carlos & gavin) that put in the new unit were awesome, kind, friendly and respectful. Always keeping us updated on any changes.Really looking forward to stress free ac and furnace for years to come :)Thanks Any Hour Services, super happy customer!
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Wes gave us a great estimate, and followed through on schedule and on price. We've worked with Any Hour several times, and this experience was typically good. All their techs are very professional and personable and competent.
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If I could give 10 stars I would. William and Tariq were courteous, professional, and knowledgeable of building codes. They did a wonderful detailed job. Very pleasant. I would recommend to all.
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plumbing is an system that convey fluids for a wide range of applications, connect or repair water pipes,baths Toilets.
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Posted June 2nd 2019
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Andrew was exceptional— great customer care, skillful, professional, thorough and friendly. I highly recommend him to anyone. He’s going to go far in this industry! Thanks for a great experience!!
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