FAQs

Most commonly asked questions about our services

Frequently Asked Air Conditioning Questions

We asked our HVAC technicians for some of the most common questions homeowners ask -- oh yeah, we asked them to answer them too. Click on the questions below to reveal their answers.

In the owner's manual for your air conditioner it says, "...in addition to the maintenance you perform, your system should be inspected regularly by a properly trained technician..." In the industry, "regularly" means once a year. Most HVAC companies offer this annual dealer maintenance, Any Hour Services offers a air conditioner tune-up.

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Each home is a little different. You only need to change the filter when it's too dirty to let air through. Pets, dirt, and dust can cause you to need to replace your filter more often. If you are unsure how often to replace your filter, take it out and hold it up to the light. If you are not seeing light through it, you are not getting enough air through it.

At a minimum replace your filter at the beginning of a new season, during the spring and fall. When you replace it, if it is very dirty, try replacing it every 3 months.

The purpose of the filter is to keep dirt and debris from damaging the internal components of your cooling system while still allowing enough air to move through the system. A dirty filter causes more strain on the electrical components causing them to fail sooner and your energy bill to be higher than it needs to be.

Want to know more about the maintenance you should be doing to keep your air conditioner running? Learn more about 8 DIY Maintenance Tips.

Inspect your unit's distribution channels. Make sure that the fan on your unit is carrying air into the rooms or into your duct system.

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If your unit turns on but doesn't cool, check your thermostat to be sure that it is set at the correct temperature. You should then check the condenser and evaporator for dirt and clogging. If too much dirt builds up, your unit may not turn on at all.

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When your outdoor unit doesn't turn on, check to see if the circuit breaker has been tripped. When this happens, you can easily reset it after locating the circuit breaker panel.

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There are a couple of different levels of troubleshooting. Basic troubleshooting that anyone can do if they know what to check, and advanced troubleshooting that most people are not trained to do. Be careful how much you attempt on your own, it is easy to get in over your head and do more damage than good.

We made this video to show you some easy air conditioner troubleshooting steps you can try before paying a technician to come to your home. These are the most common, preventable things our HVAC service technicians come across.

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The 4 most common are lack of airflow, communication issues, failed components, and refrigerant levels.

Airflow and communication issues are the easiest for homeowners to troubleshoot themselves. We made this video to show you the 7 most common things homeowners do to cause their own air conditioner problems. If you've tried these and you still need help, we're happy to send one of our HVAC service techs to your home to diagnose and troubleshoot your air conditioner.

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Ask yourself these 4 questions and then, based on your answers, make a decision.


1. How broken is it? This can range from "ok" to "it won't turn on". After you have an HVAC technician look at it they should be able to tell you if it is minor or major.

2. How old is your air conditioner?15 is the magic number, that is what they say the life expectancy is for air conditioners, give or take a few years. The closer you get to that age, take that into consideration.

3. How often is it breaking down?Frequency matters. If you have a 10 year old air conditioner that is breaking down every year, it is probably only going to get worse. But, on the other hand, if you have a 17 year old system that broke down for the first time, you probably still have more years to go.

4. How much do the repairs cost?This is where personal preference comes into play. You have to weigh the costs of repairs and how often you're having to make those repairs vs what it would cost to replace your air conditioner.

At Any Hour Services, our HVAC install department can complete an air conditioner install in a day. We stage the equipment the night before so it can be picked up early the next morning. The size of your air conditioner install will determine the size of the installation crew we send to install your system. Our goal is to complete your air conditioner install in 1 day.

According to energy.gov, 6% of the electricity we generate goes to cooling our homes, costing consumers $29 billion a year. So the best way to reduce your cooling bill is to use your AC less, here are a few suggestions.

1. Adjust your thermostat up a few degrees. Most of us use our air conditioners to beat the heat but it would cost a little less if, maybe, we used them to take the edge off. The feeling of hot and cold is all relative. So in the hottest parts of the summer when it's 100 outside, maybe you don't need to cool the house to 68 to feel comfortable, maybe 75 or 80 would feel a lot cooler than 100 but cost less.

2. During the hottest parts of the day, cover the windows that the sun is shining into. Sometimes our windows can act as a magnifying glass and superheat those rooms. Draw the shades or find something to block those rays.

3. Turn on ceiling fans. Turning your ceiling fans on can create a breeze that evaporates the moisture from our skin and gives you a cool feeling. It doesn't really change the temperature in the room but it feels like it does.

4. Don't add a lot of humidity into the room. Humid air retains heat more than dry air. If you have a whole home humidifier, turn it off for the summer. If you have a room humidifier or defuser, use it less.

5. Upgrade to a high-efficiency air conditioner. Once it's time to replace your air conditioner, ask the technician that meets with you show you more energy efficient models. They cost a little more upfront but same you more on your electric bill. You may even qualify for rebates and incentives from the manufacturer or the utility company.

Depends on whether you are trying to save money or get comfortable. If you are trying to save money, the higher you set it the less your air conditioner will run, therefore saving you more money. If you are trying to be comfortable, personal preference applies. If you're looking for a happy medium, find what is comfortable and then adjust it up a couple of degrees.

If you have the fan setting on your thermostat set to "on" or "run", causing it to run all the time, it may just be that the compressor has cycled off and there is nothing wrong. You can try adjusting the thermostat down and see if the air conditioner kicks on.

The other option is that something is not broken and it needs to be diagnosed to figure out what is causing the problem. It could be a lot of different things; frozen coils, refrigerant, bad compressor, a capacitor that has gone out, etc.

Before you pay a company to come to look at it, try these simple troubleshooting steps. You might be causing your own problem and not even realize it.

Still need help?

It depends. It is possible your problem is a lack of insulation in the attic or uninsulated windows. It is also possible that your air conditioner is undersized or the ductwork in your home is undersized. You could also need more return air vents.

If you suspect the issue is with your air conditioner, the first step would be to have a technician come to your home and make sure everything is sized properly, the air conditioner and the ductwork. They will also check things like the refrigerant levels to make sure they are not too low or too high.

If the problem is with the ductwork, it can be fixed. Many times it is messy and requires a lot of drywall patching and repainting. It may be that the best solution is a new ductless technology called a mini-split system. One of our HVAC supervisors can show you what options are available and the price of each option. This visit is free and there is no obligation to buy.

Schedule a Visit

It only cost $59 to get a certified HVAC technician to your home to diagnose and troubleshoot your air conditioner. The will find out why your air conditioner is not working and then give you options to repair it. Below you'll find an internet special for $30 OFF.

They will arrive in a truck stocked with all the parts and tools to start your repair while still at your home, unless the situation is unusual. Once you approve the work, your HVAC technician will begin. Most of the time your air conditioner repair is completed the same day we arrive.

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The magic of how your air conditioner works are the refrigerant and the coils inside and outside of the home that remove heat and moisture from the air. Airflow is key in the whole process. We made this video to explain the basics of how an air conditioner works. Our hope is that with a little information and understanding you will be able to make better-informed decisions when it comes to repairing and replacing your air conditioner when the time arrives.

Yes. There are a few things you can and should be doing to make sure your air conditioner is ready to do its job. We made this video that shows you 8 simple air conditioner maintenance tips.

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or see above for questions others have already asked.

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More Testimonials

Anytime has been a huge lifesaver! We've had a couple plumbing and heating issues in the past month and they've been extremely responsive and helpful. We had an issue that turned out to be foundation related and they helped us find a company that was able to solve the problem. Joseph helped us today with cleaning out a pipe. He was super friendly and personable! We've dealt with several people over the last month and they've all be great. Highly recommend!
— Sarah Montgomery-McGurl
Posted December 8th 2022
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Very thorough and explained in detail all options.
— Roger Ashton
Posted December 8th 2022
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Awesome job, extremely professional and thorough!! Huge thanks to both Scott and Tali for installation of steam humidifier, UV Led light and electrostatic filter on our heating system.
— Bryan Shupe
Posted December 8th 2022
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They are highly responsive and their services are top nudge. The technician (Mike) that was assigned to work on my clogged kitchen sink was friendly, interactive, skillful, and knowledgeable. He did a neat and tidy job and explained the process the entire time. I will recommend them anytime.
— Tony Abah
Posted December 8th 2022
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Peter Pearson was awesome! On time, efficient and honest!
— Brent Hayes
Posted December 8th 2022
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I called AnyHour after my kitchen sink clogged and nothing seemed to be able to fix it. Their first availability was two days out (a bit longer than I wanted to wait), but I booked anyways. I had Roto-Rooter come out same day (they wouldn't give me any pricing over the phone) and the tech said it'd be $450 to clean the drain. I said thanks, but no thanks and waited till my appt. with AnyHour. They texted me about 30 minutes beforehand that my tech was coming and what time to expect them. Spencer showed up literally right at the time they said. He politely introduced himself and put on shoe covers before coming in (the other company did none of this btw). I showed him the issue and he filled the drain to be sure the problem was where he thought it was and not just assuming he knew. He then brought in his equipment, cleaned everything out, tested it, and cleaned up after himself. He explained everything he found and showed me it was working properly. He even made suggestions on how to keep it clear in the future. He had me sign his tablet a few times, explained the 30-day warranty for the service, took payment (less than $50) and was out the door 30 minutes after he arrived. I will be calling these guys for anything I need fixed next time because they are honest, upfront about everything, and know what they're doing.
— Brandon Peterson
Posted December 8th 2022
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Jared is the man. Great work and didn’t let the kids all over him affect his mood. Quality guy
— Alex Stafford
Posted December 8th 2022
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Jeremiah went above and beyond. Exceptional kindness and conduct.
— Hailey Rogers
Posted December 8th 2022
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Tristan S. was excellent, great customer service. Explained what the plan was once I decided and finished the job in a timley manner. Any hour takes the time to make sure they leave the area cleaner then they found it and the methods they do to keep the areas clean are above and beyond what other companies do. Will use their servises again if any situations arise needing ANY Hour.
— Ivan Shelton
Posted December 8th 2022
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Fantastic customer service - service tech arrived right on time. Was able to explain and fix the problem in short amount of time - even offered discount for services
— Keith Moll
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Becky was professional and friendly and explained every step of the process while taking the time to answer all of our questions
— Crescent Auras
Posted December 7th 2022
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Remmington was an excellent technician who arrived on time, was respectful, knowledgeable and handled all my requests. Any Hour isn't the cheapest, but are quick, reliable and professional.
— Shantia Veney
Posted December 7th 2022
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Great crew - Ammon, Explained everything clearly, so I could understand. Antonio, Gavin and Dan were also on the crew. Prompt and professional. I had a broken sewer pipe that involved deep digging. It was completed in a day and they left a clean site. I could hear them talking to each other and they had great communication.
— Kathy Cardon
Posted December 7th 2022
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Robin was great! He’s personal and professional with a lot of knowledge, so he knew what was what, and fixed the problem easy.
— Not-so-confident with electronics Gal
Posted December 7th 2022
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Kodie Ivie- replaced a dryer vent duct in my home. Because of its location and challenges that came with removing the old(unsafe) duct, and installing the new. kodie carefully and professionally took on the task without hesitation. I was very pleased with the quality of his workmanship and his ability to complete it in a timely manner.
— Alan Blackner
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Carlos and Blake were great to explain everything and answer any questions. Very professional and organized
— Emilee Moore
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They promptly came out, respectful of our home and cleaned up well. We were quoted very high and are looking at other companies. Grateful for the experience
— Dallin Reed
Posted December 7th 2022
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Any Hour was very communicative and advised me every step of the way from appointment reminders to the cost. Russell, the plumber, was very knowledgeable and extremely helpful. I'm a DIY kinda guy at home and Russell sensed that. So he gave me a few pointers on things I can do on my own and repaired the things I couldn't. They also provided a 10% military discount which is phenomenal! The only issue I have, and this is for all plumbing companies, is the cost to repair things is way too high. The plumber wasn't here 45 minutes and I was billed over $350. It's why I like to do things myself when I can.
— Tommy Cunningham
Posted December 7th 2022
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I have used Any Hour Services a few times now and I find their service outstanding. Most recently they removed a drainage stopper assembly that had fallen into the piping system to clear a drain that frequently clogged. They were able to perform the service earlier than scheduled and (due to a special) for a surprisingly low cost. Prior, I called Any Hour Services to repair a leaky toilet. They found that 2 toilets had been improperly installed, which was causing the problem. They fixed both toilets in 1 day for a reasonable price. I will be recommending Any Hour Services to friends and family.
— Anthony Herrera
Posted December 7th 2022
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Carlos, Riley and Alberto from Anyhourservices did a great job with a complete furnace, AC and whole home humidifier install. They were extremely professional, friendly and a pleasure to work with. Install is top notch! I hope their managers see this so they know how pleased this family is! Jordan from the sales team was also great to work with!
— Ryan Williams
Posted December 6th 2022
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