FAQs

Most commonly asked questions about our services

Frequently Asked Air Conditioning Questions

We asked our HVAC technicians for some of the most common questions homeowners ask -- oh yeah, we asked them to answer them too. Click on the questions below to reveal their answers.

In the owner's manual for your air conditioner it says, "...in addition to the maintenance you perform, your system should be inspected regularly by a properly trained technician..." In the industry, "regularly" means once a year. Most HVAC companies offer this annual dealer maintenance, Any Hour Services offers a air conditioner tune-up.

Want help with this?

AC Tune-Up
$29
AC Tune-Up
Expires: Oct 17th, 2021

Each home is a little different. You only need to change the filter when it's too dirty to let air through. Pets, dirt, and dust can cause you to need to replace your filter more often. If you are unsure how often to replace your filter, take it out and hold it up to the light. If you are not seeing light through it, you are not getting enough air through it.

At a minimum replace your filter at the beginning of a new season, during the spring and fall. When you replace it, if it is very dirty, try replacing it every 3 months.

The purpose of the filter is to keep dirt and debris from damaging the internal components of your cooling system while still allowing enough air to move through the system. A dirty filter causes more strain on the electrical components causing them to fail sooner and your energy bill to be higher than it needs to be.

Want to know more about the maintenance you should be doing to keep your air conditioner running? Learn more about 8 DIY Maintenance Tips.

Inspect your unit's distribution channels. Make sure that the fan on your unit is carrying air into the rooms or into your duct system.

Want help with this?

If your unit turns on but doesn't cool, check your thermostat to be sure that it is set at the correct temperature. You should then check the condenser and evaporator for dirt and clogging. If too much dirt builds up, your unit may not turn on at all.

Want help with this?

When your outdoor unit doesn't turn on, check to see if the circuit breaker has been tripped. When this happens, you can easily reset it after locating the circuit breaker panel.

Want help with this?

There are a couple of different levels of troubleshooting. Basic troubleshooting that anyone can do if they know what to check, and advanced troubleshooting that most people are not trained to do. Be careful how much you attempt on your own, it is easy to get in over your head and do more damage than good.

We made this video to show you some easy air conditioner troubleshooting steps you can try before paying a technician to come to your home. These are the most common, preventable things our HVAC service technicians come across.

Still need help?

The 4 most common are lack of airflow, communication issues, failed components, and refrigerant levels.

Airflow and communication issues are the easiest for homeowners to troubleshoot themselves. We made this video to show you the 7 most common things homeowners do to cause their own air conditioner problems. If you've tried these and you still need help, we're happy to send one of our HVAC service techs to your home to diagnose and troubleshoot your air conditioner.

Still need help?

Ask yourself these 4 questions and then, based on your answers, make a decision.


1. How broken is it? This can range from "ok" to "it won't turn on". After you have an HVAC technician look at it they should be able to tell you if it is minor or major.

2. How old is your air conditioner?15 is the magic number, that is what they say the life expectancy is for air conditioners, give or take a few years. The closer you get to that age, take that into consideration.

3. How often is it breaking down?Frequency matters. If you have a 10 year old air conditioner that is breaking down every year, it is probably only going to get worse. But, on the other hand, if you have a 17 year old system that broke down for the first time, you probably still have more years to go.

4. How much do the repairs cost?This is where personal preference comes into play. You have to weigh the costs of repairs and how often you're having to make those repairs vs what it would cost to replace your air conditioner.

At Any Hour Services, our HVAC install department can complete an air conditioner install in a day. We stage the equipment the night before so it can be picked up early the next morning. The size of your air conditioner install will determine the size of the installation crew we send to install your system. Our goal is to complete your air conditioner install in 1 day.

According to energy.gov, 6% of the electricity we generate goes to cooling our homes, costing consumers $29 billion a year. So the best way to reduce your cooling bill is to use your AC less, here are a few suggestions.

1. Adjust your thermostat up a few degrees. Most of us use our air conditioners to beat the heat but it would cost a little less if, maybe, we used them to take the edge off. The feeling of hot and cold is all relative. So in the hottest parts of the summer when it's 100 outside, maybe you don't need to cool the house to 68 to feel comfortable, maybe 75 or 80 would feel a lot cooler than 100 but cost less.

2. During the hottest parts of the day, cover the windows that the sun is shining into. Sometimes our windows can act as a magnifying glass and superheat those rooms. Draw the shades or find something to block those rays.

3. Turn on ceiling fans. Turning your ceiling fans on can create a breeze that evaporates the moisture from our skin and gives you a cool feeling. It doesn't really change the temperature in the room but it feels like it does.

4. Don't add a lot of humidity into the room. Humid air retains heat more than dry air. If you have a whole home humidifier, turn it off for the summer. If you have a room humidifier or defuser, use it less.

5. Upgrade to a high-efficiency air conditioner. Once it's time to replace your air conditioner, ask the technician that meets with you show you more energy efficient models. They cost a little more upfront but same you more on your electric bill. You may even qualify for rebates and incentives from the manufacturer or the utility company.

Depends on whether you are trying to save money or get comfortable. If you are trying to save money, the higher you set it the less your air conditioner will run, therefore saving you more money. If you are trying to be comfortable, personal preference applies. If you're looking for a happy medium, find what is comfortable and then adjust it up a couple of degrees.

If you have the fan setting on your thermostat set to "on" or "run", causing it to run all the time, it may just be that the compressor has cycled off and there is nothing wrong. You can try adjusting the thermostat down and see if the air conditioner kicks on.

The other option is that something is not broken and it needs to be diagnosed to figure out what is causing the problem. It could be a lot of different things; frozen coils, refrigerant, bad compressor, a capacitor that has gone out, etc.

Before you pay a company to come to look at it, try these simple troubleshooting steps. You might be causing your own problem and not even realize it.

Still need help?

It depends. It is possible your problem is a lack of insulation in the attic or uninsulated windows. It is also possible that your air conditioner is undersized or the ductwork in your home is undersized. You could also need more return air vents.

If you suspect the issue is with your air conditioner, the first step would be to have a technician come to your home and make sure everything is sized properly, the air conditioner and the ductwork. They will also check things like the refrigerant levels to make sure they are not too low or too high.

If the problem is with the ductwork, it can be fixed. Many times it is messy and requires a lot of drywall patching and repainting. It may be that the best solution is a new ductless technology called a mini-split system. One of our HVAC supervisors can show you what options are available and the price of each option. This visit is free and there is no obligation to buy.

Schedule a Visit

It only cost $59 to get a certified HVAC technician to your home to diagnose and troubleshoot your air conditioner. The will find out why your air conditioner is not working and then give you options to repair it. Below you'll find an internet special for $30 OFF.

They will arrive in a truck stocked with all the parts and tools to start your repair while still at your home, unless the situation is unusual. Once you approve the work, your HVAC technician will begin. Most of the time your air conditioner repair is completed the same day we arrive.

Click here for more pricing questions

Schedule Appointment

Any Service Completed
$35 OFF
Any Service Completed
Expires: Oct 17th, 2021

The magic of how your air conditioner works are the refrigerant and the coils inside and outside of the home that remove heat and moisture from the air. Airflow is key in the whole process. We made this video to explain the basics of how an air conditioner works. Our hope is that with a little information and understanding you will be able to make better-informed decisions when it comes to repairing and replacing your air conditioner when the time arrives.

Yes. There are a few things you can and should be doing to make sure your air conditioner is ready to do its job. We made this video that shows you 8 simple air conditioner maintenance tips.

Got a question?


or see above for questions others have already asked.

Helpful HVAC Tips

AC Tune-Up
$29
AC Tune-Up
Expires: Oct 17th, 2021
Air Conditioner Diagnosis
$29
Air Conditioner Diagnosis
Expires: Oct 17th, 2021
AC & Furnace Replace / Install
$700 OFF
AC & Furnace Replace / Install
Expires: Oct 17th, 2021
Air Conditioner Second Opinion
FREE
Air Conditioner Second Opinion
Expires: Oct 17th, 2021
Air Conditioner Repair
$35 OFF
Air Conditioner Repair
Expires: Oct 17th, 2021
Air Conditioner Replace / Install
$350 OFF
Air Conditioner Replace / Install
Expires: Oct 17th, 2021
Air Quality Products
$100 OFF
Air Quality Products
Expires: Oct 17th, 2021

Sign up for early access to monthly promotions!

Dennis and Gail's Story

"The things that liked about working with Any Hour is that I had all the professionals in one place. I was not having to call three different locations for an electrician, a plumber or whatever... it was under one name. They are a one stop shop. It's been a great experience for us. I highly recommend Any Hour do your job. If you want it done right, you have them do it."

"...If you want it done right, you have Any Hour do it."

More Testimonials

Nick was very nice and explained everything! He was very efficient and I liked that he cleaned up after himself!! Very satisfied with his work!
— Pam Scheurich
Posted September 16th 2021
google
CLIFF CAME TO CHECK OUR A.C. UNIT. VERY FRIENDLY AND PROFESSIONAL. HE SEEMED GENUINELY CONCERNED AND ANSWERED ALL MY QUESTIONS. VERY THOROUGH AND COMPLETE. ADDRESSED ALL MY CONCERNS. IF I HAD A BUSINESS I WOULD DEFINITELY WANT HIM ON MY TEAM. VERY AFFABLE AND RESPECTFUL!!! THANKS CLIFF!!
— Rod Kirk
Posted September 16th 2021
google
I called to get a quote from Any Hour Electrical and asked that they send an experienced Electrician, because I wanted to make sure that no shortcuts would be taken in installing some canless lights in my basement office. I was impressed first by the texts letting me know just when my electrician would be arriving. That was very helpful in planning my day. When Jake Merrill showed up, I knew within just a few minutes of talking to him that he had the knowledge and experience to do the job I was needing done. I knew I could trust him to give me a knowledgable and fair quote. Jake is very passionate about what he does as an Electrician and he loves his job and it shows. I am beyond impressed with Any Hour Electrical for keeping an employee as valuable as Jake employed and so happy with his job. He is such a great representative for their company. Today Jake brought Hayden to help him complete a whole list of jobs we had for him as we hired Jake to take care of a lot more things than the original job once we knew Jake had so much Electrical knowledge and experience. Hayden did a great job too. The amount of work that was completed by the end of their work day was impressive. They were so clean and tidy with each job they completed. We're looking forward to Jake coming back to help us upgrade some more Electrical in our home.
— Michelle Arndt
Posted September 15th 2021
google
Service technician was very friendly and helpful. Did good work and I believed his recommendation was an honest assessment of our situation
— Steve Martinez
Posted September 15th 2021
google
Frank arrived on time. He worked really hard to solve our issue - went above and beyond. Ultimately, we couldn't get it unclogged - but I felt really good about the effort and extra-mile he went to. He was patient with my questions, tried several ways to get the work done. I would welcome him back for any other need and appreciated his honest and thorough approach.
— Mark Doyle
Posted September 15th 2021
google
Steve was very professional. I would recommend him to anyone that might be looking for an expert technician. I would definitely recommend Anyhour to anyone.
— Bill Hyde
Posted September 14th 2021
google
Devin was incredible. Great service, helpful explanations and recommendations, and competitive price. Thank you!
— Tyler Young
Posted September 14th 2021
google
Very knowledgeable, friendly & thorough. Did find thousands of dollars of possible fixes- that is to be expected.
— Michelle Haskett
Posted September 14th 2021
google
Kallem was quick and professional. He found and fixed the issue and gave us other options to help improve our plumbing. It was awesome!
— Jacob Embleton
Posted September 14th 2021
google
They were able to show me and inform me, in detail, of the issues I was having with my air conditioner that I had no idea we're going on. They were then able to suggest a repair and give me options.
— kevin williams
Posted September 14th 2021
google
Frank was our technician and he was great! He stayed late and went above and beyond to locate the problem and fix it. He was professional and courteous and I would give him 6 stars if I could!
— Tonia freeman doussett
Posted September 13th 2021
google
Samuel was amazing! So professional, prompt, and responsive!!
— Dave Austin
Posted September 13th 2021
google
Trent did a great and efficient job.
— Steve Stout
Posted September 13th 2021
google
Andrew came over to help us with our water heater , he was amazing, very knowledgeable and precise , also he took his time to answer all my questions, I loved his customer service care , a pleasure to have a tech like him.
— Lucy Clark
Posted September 13th 2021
google
Connor came and did a great job. I will request he come again to my home when I need help.
— LuAnn Rodriguez
Posted September 13th 2021
google
Great work, my toilet is flushing properly.
— Samuel White
Posted September 13th 2021
google
All I can say is wow. We had 2 different services preformed with three different techs. All of which were professional, kind, and showed that they would do all they could to solve the unique problem we were having. Lloyd was our drain tech who jetted our pipes (for $299!!! Other companies quoted us upwards of $600). He explained everything he did and left no trace. Devin Cox is the man. He spent what seemed like most of his day to solving our issues. He explained the theory to us and repiped past work that wasn’t ideal. I never felt that he was itching to leave and move on without making sure we were taken care of. I will always try and request Devin moving forward. Mark was our cam-in-line tech. He came in clutch! He was called in last minute by Devin to cam our pipes to see what was going on. After our pipes came back looking great, he took his leave. BUT 5min later he came back with an idea to help solve another issue we were having! I don’t know how many people would actually do that rather than just leave. So happy with everyone!
— Dean
Posted September 13th 2021
google
Garret L. was awesome - he spent time explaining the problem, the repair and preventative measures.
— Chris B.
Posted September 12th 2021
google
Professional, friendly, thorough, not trying to rush and just move on to the next appointment
— R Porter
Posted September 11th 2021
google
I wish I could give Keaton 6 stars or more. Very friendly, very efficient and very professional.
— Shannon Hall
Posted September 11th 2021
google