FAQs

Most commonly asked questions about our services

Frequently Asked Air Conditioning Questions

We asked our HVAC technicians for some of the most common questions homeowners ask -- oh yeah, we asked them to answer them too. Click on the questions below to reveal their answers.

In the owner's manual for your air conditioner it says, "...in addition to the maintenance you perform, your system should be inspected regularly by a properly trained technician..." In the industry, "regularly" means once a year. Most HVAC companies offer this annual dealer maintenance, Any Hour Services offers a air conditioner tune-up.

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Each home is a little different. You only need to change the filter when it's too dirty to let air through. Pets, dirt, and dust can cause you to need to replace your filter more often. If you are unsure how often to replace your filter, take it out and hold it up to the light. If you are not seeing light through it, you are not getting enough air through it.

At a minimum replace your filter at the beginning of a new season, during the spring and fall. When you replace it, if it is very dirty, try replacing it every 3 months.

The purpose of the filter is to keep dirt and debris from damaging the internal components of your cooling system while still allowing enough air to move through the system. A dirty filter causes more strain on the electrical components causing them to fail sooner and your energy bill to be higher than it needs to be.

Want to know more about the maintenance you should be doing to keep your air conditioner running? Learn more about 8 DIY Maintenance Tips.

Inspect your unit's distribution channels. Make sure that the fan on your unit is carrying air into the rooms or into your duct system.

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If your unit turns on but doesn't cool, check your thermostat to be sure that it is set at the correct temperature. You should then check the condenser and evaporator for dirt and clogging. If too much dirt builds up, your unit may not turn on at all.

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When your outdoor unit doesn't turn on, check to see if the circuit breaker has been tripped. When this happens, you can easily reset it after locating the circuit breaker panel.

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There are a couple of different levels of troubleshooting. Basic troubleshooting that anyone can do if they know what to check, and advanced troubleshooting that most people are not trained to do. Be careful how much you attempt on your own, it is easy to get in over your head and do more damage than good.

We made this video to show you some easy air conditioner troubleshooting steps you can try before paying a technician to come to your home. These are the most common, preventable things our HVAC service technicians come across.

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The 4 most common are lack of airflow, communication issues, failed components, and refrigerant levels.

Airflow and communication issues are the easiest for homeowners to troubleshoot themselves. We made this video to show you the 7 most common things homeowners do to cause their own air conditioner problems. If you've tried these and you still need help, we're happy to send one of our HVAC service techs to your home to diagnose and troubleshoot your air conditioner.

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Ask yourself these 4 questions and then, based on your answers, make a decision.


1. How broken is it? This can range from "ok" to "it won't turn on". After you have an HVAC technician look at it they should be able to tell you if it is minor or major.

2. How old is your air conditioner?15 is the magic number, that is what they say the life expectancy is for air conditioners, give or take a few years. The closer you get to that age, take that into consideration.

3. How often is it breaking down?Frequency matters. If you have a 10 year old air conditioner that is breaking down every year, it is probably only going to get worse. But, on the other hand, if you have a 17 year old system that broke down for the first time, you probably still have more years to go.

4. How much do the repairs cost?This is where personal preference comes into play. You have to weigh the costs of repairs and how often you're having to make those repairs vs what it would cost to replace your air conditioner.

At Any Hour Services, our HVAC install department can complete an air conditioner install in a day. We stage the equipment the night before so it can be picked up early the next morning. The size of your air conditioner install will determine the size of the installation crew we send to install your system. Our goal is to complete your air conditioner install in 1 day.

According to energy.gov, 6% of the electricity we generate goes to cooling our homes, costing consumers $29 billion a year. So the best way to reduce your cooling bill is to use your AC less, here are a few suggestions.

1. Adjust your thermostat up a few degrees. Most of us use our air conditioners to beat the heat but it would cost a little less if, maybe, we used them to take the edge off. The feeling of hot and cold is all relative. So in the hottest parts of the summer when it's 100 outside, maybe you don't need to cool the house to 68 to feel comfortable, maybe 75 or 80 would feel a lot cooler than 100 but cost less.

2. During the hottest parts of the day, cover the windows that the sun is shining into. Sometimes our windows can act as a magnifying glass and superheat those rooms. Draw the shades or find something to block those rays.

3. Turn on ceiling fans. Turning your ceiling fans on can create a breeze that evaporates the moisture from our skin and gives you a cool feeling. It doesn't really change the temperature in the room but it feels like it does.

4. Don't add a lot of humidity into the room. Humid air retains heat more than dry air. If you have a whole home humidifier, turn it off for the summer. If you have a room humidifier or defuser, use it less.

5. Upgrade to a high-efficiency air conditioner. Once it's time to replace your air conditioner, ask the technician that meets with you show you more energy efficient models. They cost a little more upfront but same you more on your electric bill. You may even qualify for rebates and incentives from the manufacturer or the utility company.

Depends on whether you are trying to save money or get comfortable. If you are trying to save money, the higher you set it the less your air conditioner will run, therefore saving you more money. If you are trying to be comfortable, personal preference applies. If you're looking for a happy medium, find what is comfortable and then adjust it up a couple of degrees.

If you have the fan setting on your thermostat set to "on" or "run", causing it to run all the time, it may just be that the compressor has cycled off and there is nothing wrong. You can try adjusting the thermostat down and see if the air conditioner kicks on.

The other option is that something is not broken and it needs to be diagnosed to figure out what is causing the problem. It could be a lot of different things; frozen coils, refrigerant, bad compressor, a capacitor that has gone out, etc.

Before you pay a company to come to look at it, try these simple troubleshooting steps. You might be causing your own problem and not even realize it.

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It depends. It is possible your problem is a lack of insulation in the attic or uninsulated windows. It is also possible that your air conditioner is undersized or the ductwork in your home is undersized. You could also need more return air vents.

If you suspect the issue is with your air conditioner, the first step would be to have a technician come to your home and make sure everything is sized properly, the air conditioner and the ductwork. They will also check things like the refrigerant levels to make sure they are not too low or too high.

If the problem is with the ductwork, it can be fixed. Many times it is messy and requires a lot of drywall patching and repainting. It may be that the best solution is a new ductless technology called a mini-split system. One of our HVAC supervisors can show you what options are available and the price of each option. This visit is free and there is no obligation to buy.

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It only cost $59 to get a certified HVAC technician to your home to diagnose and troubleshoot your air conditioner. The will find out why your air conditioner is not working and then give you options to repair it. Below you'll find an internet special for $30 OFF.

They will arrive in a truck stocked with all the parts and tools to start your repair while still at your home, unless the situation is unusual. Once you approve the work, your HVAC technician will begin. Most of the time your air conditioner repair is completed the same day we arrive.

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The magic of how your air conditioner works are the refrigerant and the coils inside and outside of the home that remove heat and moisture from the air. Airflow is key in the whole process. We made this video to explain the basics of how an air conditioner works. Our hope is that with a little information and understanding you will be able to make better-informed decisions when it comes to repairing and replacing your air conditioner when the time arrives.

Yes. There are a few things you can and should be doing to make sure your air conditioner is ready to do its job. We made this video that shows you 8 simple air conditioner maintenance tips.

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or see above for questions others have already asked.

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Darren & Maria's Story

"When you have Any Hour come to your house-- they are knowledgeable, they know what they are talking about. It's not just their job, they really do care about the people. "

"...It's not just their job, they really do care about the people. "

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Victor was great, it was a late call around 11, and he did everything quickly and explained everything very well. I know that my service was done right. :)
— Callahan Blackham
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The technician, Chris, was polite, professional, and clarified all repair and upgrade options. The VIP program and associated annual inspections is worth the cost, especially for an older home.
— Earl Fulcher
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Chris was at hardware store we were looking for breakers. We needed help (electrical) Chris call dispatch made time after his currant appointment he came he replace all breakers. Several GFI. Very professional. Very quick. Thank u. And affordable
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Lee was very knowledgeable. He walked me through the process of repairing the leaking pipe. He also did a free inspection of my water heater and water softener. He also gave me free quotes on our bathroom that needs plumbed. All in all I was very impressed with his professionalism and quality of workmanship.I would recommend Any Hour for all your plumbing, electrical, HVAC needs. Lee at Any Hour Services does an outstanding job!
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Jeremiah was very professional, nice, and explained everything. Also, we got a much better promotional deal compared to other places for the hydro-jet service!
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Josh was excellent. He was patient, cooperative, and seemed knowledgeable. The work was quickly and expertly done. We had a coupon which Josh honored, and the dishwasher works well on the new plug in he installed. We’d go with these guys again on electrical work.
— Steve VanDyke
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Jeremiah was amazing. He was super helpful and professional. He was able to fix the issue with my kitchen sink and I am very pleased with the work that was done. Thank you so much!
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Serinna was great in scheduling my appointment. She was professional, patient, and knowledgeable. I had an appointment scheduled easily and staff were great. I will use Any Hour in the future because of Serinna’s professionalism and great attitude.
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Service was great
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Will, Gabriel and Chris Bishop were extremely professional and kept me apprised of the install. They are welcome in my home in the future. Santiago needs to make sure the paint goes on the repairs he has made to the wall. A drop cloth works only when you don’t walk on the wet paint and carry it with you. He did do a good job though.
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We’ve always had a great experience and the service is always very professional. The technicians always are very thorough and answer any question.
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Great all around! This is why we keep using Any Hour for all our plumbing, HVAC, and electrical needs!
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Lloyd our technician was punctual and cleared our drain quick within 15 minutes. Was able to diagnose our plumbing issue right from the get go. Prices were extemely reasonable. We had no clog issues since and the service helped get us back to our normal activities. Would use call Lloyd back anytime!
— Christopher Nobile
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Scott was awesome and figured out our problem quickly. And was able to fix it in such a short amount of time!
— Dominique Cherry
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Any Hour has done a great job communicating with me to set up an appointment and get someone on site ASAP. Ryan was my electrician and he does incredible work. He is very good about describing things so that I understand. This was my second time having Ryan work on something because I loved his work and attitude.
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Very helpful and explained so I understood. Tali was the technician
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When Eric came out to repair my furnace he did a great job making sure all my questions and concerns we fully answered and gave me several repair options so that I could choose the one that best met my needs and budget. Thank you Eric!
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I am the pickiest customer on the planet and don't normally leave glowing reviews but this is an exception. James just left my house and I was nothing but pleased with him from beginning to end. 5 out of five stars if that's your scale. He showed up exactly on time, exhibited an extremely friendly and professional demeanor, educated me on preventive measures, and completed his task flawlessly. This experience would make me call your company first for any future needs.
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Steve T and the rest of the technicians were so professional and patient. When things weren’t right they took the time to figure it out, and made sure that we were completely taken care of.
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