FAQs

Most commonly asked questions about our services

Frequently Asked Sewer & Drain Questions

We asked our drain technicians for some of the most common questions homeowners ask -- oh yeah, we asked them to answer them too. Click on the questions below to reveal their answers.

Your plumbing system is designed to work without issue. You should not have to clear your drains unless it is backing up. If you are having to clear your drains often, and you are not sending a foreign object down the line, you probably have a bigger issue that needs to be addresses.

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If your floor drain in the basement is backing up whenever you use any of the other drains in the house, you most likely have a blockage in your sewer main line. All of the drains in your home are gravity fed and all lead to one main line that connects to the City. This could explain why the back up occurs, regardless of which drain you send water down.

First step would be to rooter your mainline and get the water flowing again. If needed, after the water is flowing, you can send a camera down the sewer main line and see what is causing the blockage.

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There are a few places the smell may be coming from. If you have a drain that isn't used very often, the trap under the sink may gone dry, allowing odors to come up the drain. Thru pouring water down the drain and see if it helps with the smell.

If you have sewer smells in a bathroom it's possible the wax seal under your toilet had broken and sewer gases are leaking into the room. You can pull the toilet, replace the wax ring and rest the toilet.

If the smell comes and goes, may have some kind of venting issue. If you try to have a drain tech diagnose the smell, try to get them there when the smell is occurring. Otherwise is it pretty difficult to diagnose.

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Before you spend the money to have your drains cleaned, you can try drain treatment product, like BioClean. These products have natural enzymes that feed on the organic materials that are clogging your drains. We recommend you do not use a bottle of chemicals to get the drains flowing again, especially on a regular basis.

If you constantly have issues with slow running drains, you may want to have them professionally cleaned, jetting is a great option. Once you have your drains cleaned, it is best to make sure and treat them with a natural enzymes that will keep your drains open and running smooth.

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Kitchen drains --

Avoid putting greasy, oily things down the drain. These can collect on the walls of your drains over time and cause a blockage.

Bathtubs --

A tub strainer is a great way to keep hair and other objects from going down the drain and causing a clog.

Toilets --

Only send wait an toilet paper down the toilet. Don't flush wipes, hair, floss, paper towels, or feminine products down the drain.

NOTE: Many clogs can be fixed with just a plunger. So be sure to have a couple around the house so you can try fixing it yourself. Just might save you a visit from a plumber or drain technician.

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Got a question?


or see above for questions others have already asked.
Drain Clear / Rooter Service
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Drain Clear / Rooter Service
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Sewer Main Line Camera
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Sewer Main Line Camera
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Pipe Jetting
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Pipe Jetting
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Spot Repair
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Trenchless Pipe Replacement
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Darren & Maria's Story

"When you have Any Hour come to your house-- they are knowledgeable, they know what they are talking about. It's not just their job, they really do care about the people. "

"...It's not just their job, they really do care about the people. "

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Steve T. was excellent and attentive
— Robin Purvis
Posted April 15th 2021
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Russell and Isaac were very polite and professional! They were careful to not make a mess and explained all my options clearly. I would definitely trust them to work with in the future!!
— Kelsie Larsen
Posted April 15th 2021
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Robin went the extra mile to not only fix the error message but to also fix a problem he spotted and replace the filter.
— Doreen Robinson
Posted April 15th 2021
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Service tech was knowledgeable, professional, and honest. It was clear that he wanted to help us fix the issues we were having and wasn't out to nickel and dime and find issues that weren't there. I'd use them again and would recommend them to anyone!
— Brett Sorensen
Posted April 15th 2021
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We were able to get a technician in short order and get the job done. Drains are flowing and the price was reasonable and not too far of the original estimate.
— Andrew Eldredge
Posted April 15th 2021
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This was the best experience that we’ve had with a plumber. Kurt Madsen was nice and is great at what he does. You can tell this company cares about their customers and who they hire.
— Eli Mills
Posted April 15th 2021
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Scott O. came out and helped us with our heater. Was very friendly, service was fixed quickly and was kind and safe throughout the whole process. Absolutely recommend.
— Bree Bailey
Posted April 15th 2021
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Corry the technician did an outstanding job explaining the work needed and not upselling unneccessary services that he could have performed. Additionally, he answered questions and helped illuminate expectations for the future. This was very helpful as I do not want to buy a furnace now and he assured me we could have three to five years of quality operation. He didn't guarantee it but shared that expectation is reasonable.
— David Wright
Posted April 15th 2021
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Great job! Jeremiah was very thorough & informative. I will call Any Hour next time :)
— Don Davis
Posted April 15th 2021
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Thanks for the great service Any Hour!! Troy was very professional and thorough throughout the process! Highly recommended!
— stonenyt
Posted April 15th 2021
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Called and they had someone at my house within an hour. James E. was quick and thorough as well as explained all options that best suited us for repairs needed.
— Ty Coleman
Posted April 15th 2021
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My grandmother uses them so I thought I would give them a try. They explained everything really well and made sure I understood what they were saying. They installed central heating and air and did a fantastic job. Cleaned up after themselves (and some of my mess I forgot). They wore masks the whole time at my house and foot coverings; they even put down a tarp where they had to walk in and out of the house most! Very respectful guys. Oh! And they're dog people!
— kelly oleary
Posted April 15th 2021
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Wes was very thorough on making sure I understood what needed to be done for my water heater replacement. The water heater was very old, and I didn't want to wait to replace it after it made a big water leak mess. The new water heater is working so much better, less time to recover after my bath.
— Alan J
Posted April 15th 2021
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I had a great experience. Dakota F. Was on time and took care of my problem. Cleaned up and was easy to work with.
— Jay Mills
Posted April 15th 2021
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The gentleman Kallem P. that came was very courteous, respectful, and professional. He worked efficiently and was able to unclog the drain quickly. Super Awesome!!!!
— Tiffany M Caton
Posted April 15th 2021
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Amazing service and at an unbeatable price! Derek was a great help and got our pipes unclogged and working after I tried everything I could on my own. Amazing company and I’ll never use anyone else again.
— Chandler Larkin
Posted April 14th 2021
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I trust this company. I've had poor experiences with other companies. Any Hour explains everything, provides options, and allows me to make the decision.
— David O'Very
Posted April 14th 2021
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As always great service and took the time to explain what was wrong and what he did to fix. Answered all my annoying questions and gave gave good suggestions. I’ve always had excellent repairmen service my home and once again great service. Thank you!
— Ranae Crippen
Posted April 14th 2021
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Great service, cleared the drain quickly . Friendly customer experience. Would highly recommend.
— Heather N
Posted April 14th 2021
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Kacy was great and informative. Showed up on time, put everything back where it was, taught me some things I didn’t know and informed me options without pressuring me to buy something expensive
— Blake Pozernick
Posted April 14th 2021
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