FAQs

FAQs

FAQs

Most commonly asked questions about our services

Frequently Asked Sewer & Drain Questions

We asked our drain technicians for some of the most common questions homeowners ask -- oh yeah, we asked them to answer them too. Click on the questions below to reveal their answers.

Your plumbing system is designed to work without issue. You should not have to clear your drains unless it is backing up. If you are having to clear your drains often, and you are not sending a foreign object down the line, you probably have a bigger issue that needs to be addresses.

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If your floor drain in the basement is backing up whenever you use any of the other drains in the house, you most likely have a blockage in your sewer main line. All of the drains in your home are gravity fed and all lead to one main line that connects to the City. This could explain why the back up occurs, regardless of which drain you send water down.

First step would be to rooter your mainline and get the water flowing again. If needed, after the water is flowing, you can send a camera down the sewer main line and see what is causing the blockage.

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There are a few places the smell may be coming from. If you have a drain that isn't used very often, the trap under the sink may gone dry, allowing odors to come up the drain. Thru pouring water down the drain and see if it helps with the smell.

If you have sewer smells in a bathroom it's possible the wax seal under your toilet had broken and sewer gases are leaking into the room. You can pull the toilet, replace the wax ring and rest the toilet.

If the smell comes and goes, may have some kind of venting issue. If you try to have a drain tech diagnose the smell, try to get them there when the smell is occurring. Otherwise is it pretty difficult to diagnose.

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Before you spend the money to have your drains cleaned, you can try drain treatment product, like BioClean. These products have natural enzymes that feed on the organic materials that are clogging your drains. We recommend you do not use a bottle of chemicals to get the drains flowing again, especially on a regular basis.

If you constantly have issues with slow running drains, you may want to have them professionally cleaned, jetting is a great option. Once you have your drains cleaned, it is best to make sure and treat them with a natural enzymes that will keep your drains open and running smooth.

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Kitchen drains --

Avoid putting greasy, oily things down the drain. These can collect on the walls of your drains over time and cause a blockage.

Bathtubs --

A tub strainer is a great way to keep hair and other objects from going down the drain and causing a clog.

Toilets --

Only send wait an toilet paper down the toilet. Don't flush wipes, hair, floss, paper towels, or feminine products down the drain.

NOTE: Many clogs can be fixed with just a plunger. So be sure to have a couple around the house so you can try fixing it yourself. Just might save you a visit from a plumber or drain technician.

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Got a question?


or see above for questions others have already asked.
Drain Clear / Rooter Service
$43
Drain Clear / Rooter Service
Expires: Jul 25th, 2019
Sewer Main Line Camera
$49
Sewer Main Line Camera
Expires: Jul 25th, 2019
Pipe Jetting
$100 OFF
Pipe Jetting
Expires: Jul 25th, 2019
Spot Repair
$150 OFF
Spot Repair
Expires: Jul 25th, 2019
Full Excavation
$200 OFF
Full Excavation
Expires: Jul 25th, 2019
Trenchless Pipe Replacement
$250 OFF
Trenchless Pipe Replacement
Expires: Jul 25th, 2019

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Doug's Story

"I'm retired Army. The house was built in 1950 and a lot of improvements have needed to be done. I have never met a group of finer young people that were super qualified in every area -- whether it was heating, plumbing, electrical or whatever -- they would be the type of team that I would want to put together myself if I were running a company, and I have nothing but praise. I know I can trust their work."

"...I have nothing but praise. I know I can trust their work."

More Testimonials

I have used this company to do various plumbing work ranging from repairing leaks to full repipes of the house. Each time the service has been quick, flexible with my busy schedule, and never needed to be redone. They’re always super reliable, easy to work with, and effective.
— Michael Watkins
Posted June 5th 2019
Google
If you are looking for a plumbing company who provides STELLAR service, look no more because this is it!!! Daniel was our technician and he did an AMAZING job and provided great customer service! We loved and appreciated the Red Carpet service he did for us in our home. Daniel took the time to get to know us and our family's needs and gave is all the options we had available to us to fix our issues before he got to work. Daniel was very friendly, and very knowledgeable, and did the job quickly and accurately! We had 2 bathtub drains that needed service and after he was done the tubs drained like they were new! Thank you DANIEL at ANY HOUR SERVICES for coming to our home and taking care of us!!!
— Brooke Patton
Posted June 5th 2019
Google
Awesome service!! David M (the hulk) was super nice. He told us all of our options about how to repair our leaky pipe. He was clear about the services offered. After some discussion, we chose the best option for us and he was Quick to get the job done. He did all that he could for us! I couldn’t ask for better service.
— Jeska Freebairn
Posted June 4th 2019
Google
Needed the shower drains cleared and Derrick came in and cleared them out no problems plus gave estimates on other projects that need to be done. Service was fantastic. Thank you so much.
— Brittany Tenney
Posted June 4th 2019
Google
Been having AC leaking for a while and it was turning off the AC unit due to the moisture it was sensing. Ken came out and helped out and it is working. Great price and honest people.
— Dalin P.
Posted June 4th 2019
Google
Casey and Shawn were awesome. They were able to clearly answer all of my questions, install what what was needed, and I felt like they had my best interests in mind both practically and financially. And, I finally signed up for an annual membership. Thanks guys!!!
— Audrey Stone
Posted June 4th 2019
Google
Prompt, clean-cut, thorough and informative service! This is the first time I've had Any Hour Services come to my home, but I will definitely be calling them back!
— Donna Terry
Posted June 4th 2019
Google
enjoyed talking with Cliff with Any hour service, he gave me information about my furnace and a/c that I didn't know, Great job Thanks.
— Clair Hugie
Posted June 4th 2019
Google
Jeremy did a great job! He was friendly, fast and honest. Thanks!
— Josh
Posted June 4th 2019
Google
They came out and serviced my ac and furnace, Mindy scheduled my appointment and was very professional and the technicians were courteous and I highly recommend them
— Ashley Bollinger
Posted June 4th 2019
Google
Wes was great to my grandma and explained everything so she could understand. Very kind and an all around great guy!
— Cole L
Posted June 4th 2019
Google
Franc come out to do some plumbing work for us. He was very knowledgeable, efficient and friendly. I highly recommend Any Hour Services and Franc.
— Perri Babalis
Posted June 4th 2019
Google
Lyle D. was absolutely great!!! He arrived early in the afternoon, was extremely pleasant and kind and put on his shoe covers before entering my home. He came to take a look at my water heater which is very old but still working extremely well, and was able to give me a basic estimate of the life left in it. He reviewed the options as to how to proceed from here and showed me the company book illustrating the benefits and costs associated with replacing the heater once it begins to leak. He was kind enough to recommend that I purchase a water alarm which will let me know when any leaking occurs so that I don't end up with a flood and all kinds of additional problems. He made sure I didn't have any other plumbing needs and was open and honest and generally very helpful. It was a pleasure to have him in my home. I would highly recommend him to anyone needing help with plumbing problems! Thank you!!!
— Miriam Peace
Posted June 4th 2019
Google
So thankful for trying Any Hours Services! After finding out that our home builder (pepperdign homes) built it to fail, it explains why we have had to call repair services every spring and winter over the last 5 years. We tried company after company and they just replaced the same parts never explaining what is really wrong. Jordan explained that if he replaced it it would be burnt out again. Really the hole thing needed to be gutted and redone with the correct sizes as well. The service techs (William, Carlos & gavin) that put in the new unit were awesome, kind, friendly and respectful. Always keeping us updated on any changes.Really looking forward to stress free ac and furnace for years to come :)Thanks Any Hour Services, super happy customer!
— ryan burke
Posted June 4th 2019
Google
Wes gave us a great estimate, and followed through on schedule and on price. We've worked with Any Hour several times, and this experience was typically good. All their techs are very professional and personable and competent.
— Bob Bockholt
Posted June 3rd 2019
Google
If I could give 10 stars I would. William and Tariq were courteous, professional, and knowledgeable of building codes. They did a wonderful detailed job. Very pleasant. I would recommend to all.
— Ken Pitts
Posted June 2nd 2019
Google
plumbing is an system that convey fluids for a wide range of applications, connect or repair water pipes,baths Toilets.
— Wilton Harris
Posted June 2nd 2019
Google
Andrew was exceptional— great customer care, skillful, professional, thorough and friendly. I highly recommend him to anyone. He’s going to go far in this industry! Thanks for a great experience!!
— Peter Bennee
Posted June 2nd 2019
Google