FAQs

FAQs

FAQs

Most commonly asked questions about our services

Frequently Asked Plumbing Questions

We asked our plumbers for some of the most common questions homeowners ask -- oh yeah, we asked them to answer them too. Click on the questions below to reveal their answers.

It only cost $38 to get a plumber to your home. They will arrive in a truck stocked with thousands of parts. They'll have everything they need to start your plumbing project while they're at your home, unless the situation is unusual. Most of the time your plumbing project is finished the same day we arrive. Our plumber will perform a thorough evaluation of your plumbing system and explain what they'll need to do to complete the work you called for. They're not going to charge you by the hour, they will give you a total price, with options, before any of the work begins.

Once you approve the project and price, our plumber will begin. If you don't want to proceed with the work while we are there, all you pay is the $38. If you call us back to complete the work you do not pay another $38. Contact us if you'd like to schedule an appointment for a plumber to come to your home.

Click here for more pricing questions

Schedule Appointment

In order to supply the homes in a neighborhood with sufficient water pressure, the municipality must supply water at a high pressure. This allows for the last home being supplied has enough pressure. If you are in a new neighborhood and the other homes, to take some of the pressure out of the line, have not been built yet could cause high pressure. If your house is at the beginning of a supply line, you may have higher water pressure.

When a home is built, a pressure regulator (PRV) should be installed on the water line where it enters the home, before it supplies any fixtures, including the water heater. The PRV is adjustable, you can change the pressure up or down. If you do not have a PRV installed, installing one would solve your high water pressure. If you have a PRV installed, you can try adjusting it to reduce the pressure. If adjusting it does not help, your PRV may need to be replaced.

Want help with this?

There are several things that can cause low water pressure. Here are some of the most common.

If you live at a higher elevation, water can have a harder time reaching your home because it is fighting gravity. If you have neighbors and they don't seem to be affected, this may not be the case but if everyone suffers from low pressure, this could be the cause.

Your PRV (Pressure Reducing Valve) could be old and no longer working.

If you are in an older home and you have galvanized pipes, it is common for there to be "build up" in the pipes that restrict the flow of water. A re-pipe is often the most cost-effective solution and it is not as invasive as you might think.

If the main water line feeding your home has a leak, between the city's water meter and your home, you may not even know about it. This can be checked very easily by one of our plumbers. With today's technology, it's less invasive than years past.

If the city has an underground waterworks project going on close by, this can cause a temporary drop in pressure. In most cases the City tries to notify residents in the area they may be affected.

Want help with this?

A common cause of leaks is high water pressure. Your plumbing fixtures and fittings are rated to operate at a certain water pressure. Anything higher than that poses the risk of a fixture failing prematurely. Most homes are built with a Pressure Regulator Valve (PRV) where the water main enters the home. If the PRV has failed, it's recommended to replace it as soon as you possible.

When your toilet thinks the tank is low on water it will turn the water on and fill it, like after you flush. If your toilet constantly runs you probably have water seeping out of the tank into the bowl from somewhere.

One possible leak point is the toilet flapper. If you have to jiggle the handle, you may have a flapper that does no "set" properly. Your flapper may have worn unevenly and no longer creates a tight seal around the flush valve. Replacing the flapper is a simple project you can do yourself. Here's a video we made showing you How to Replace a Toilet Flapper.

Another possible leak point is the fill valve. This is the part that turns the water on and off to fill the tank. A fill valve can go bad. High water pressure, age, or water quality can affect a fill valve's lifespan. If you consider yourself handy, replacing a fill valve may be something you can do yourself. Here's a video showing you How to Replace a Fill Valve.

If you attempt either of these projects and you need help or you'd rather have a plumber make the repairs for you, please let us know.

Want help with this?


Most of the time hot water issues in the house can be traced back to the water heater. But before we just jump to that conclusion, we need to figure out if you are only running out of hot water at that location or if it is throughout the house.

If you run out quickly throughout the whole house, and it is happening faster than you remember, it is possible you have an issue with your water heater. That doesn't mean you need to replace it, but it might. You may need to flush your water heater, or you may have a cold water dip tube that has broken off. A plumber should be able to inspect the water heater and make recommendations of what your options are.

If you are running out of hot water at a shower or tub and you're not experiencing that in other areas of the home it is possible you have a mixing valve that has gone bad. The cold water side of the valve may not be closing all the way and diluting the hot water making it tepid.

Want help with this?

Over time soap scum, hair, toothpaste, and gunk build up on the walls of the drain pipes restricting how much water can drain. You have a couple of options to try and fix this, most of which you can try without calling a plumber.

We don't recommend reaching for a bottle of chemical drain cleaners. A safer chemical reaction to try is baking soda and vinegar. You can put a cup of baking soda down the drain followed by a cup of vinegar. Let that sit for 15 minutes and then rinse it down the drain with some hot water. You may need to repeat this a couple of times.

You can try treating your drains. Safe products with enzymes are available and very effective. The enzymes eat the organic waste that could be clogging your pipes. These treatments could help open your drains and help them flow better.

You can take the drain pipes apart, under the sink and clean them. Just make sure you pay attention to how they go back together and check for leaks when you're done.

If you try any of these and feel you've gotten in over your head, or you'd rather have a plumber handle it, give us a call and let us know how we can help.

Want help with this?

If you notice that your water pressure is lower than normal, first make sure that it is not a neighborhood-wide issue. If it is, try installing a water pressure booster. If the problem is solely in your home, determine if the pressure is low throughout the house or only with one fixture. If it is throughout the house, check that your water pressure reducing valve (if your home has one) is set at a high flow rate. If this does not work or you do not have one, check your water meter to make sure the valves are all the way open. If you find the issue is focused to a single fixture, check for a clogged aerator, flow blockage, or a problem with the stop valve.

If you are still experiencing water pressure problems, contact a professional plumber such as Any Hour Services.

Want help with this?

When this happens, it usually means that the rubber washer on your shower valve stem has been worn down and needs to be replaced. You can do this yourself or you can call one of our plumbing specialists.

Want help with this?

It certainly is. Our plumbers are more than happy to help look at your plumbing system and alert you to any potential problems.

Want help with this?

Most cities/municipalities provide residential areas with a minimum of 40 psi. Average is about 60 psi to 70 psi. If you are somewhere in that range you should be ok.

If you are higher than 75 psi, you should have your PRV (pressure reducing valve) inspected. A plumber can let you know if it needs to be adjusted or replaced.

Higher water pressures can lead to many issues throughout your home, some serious and some not so serious. Inspecting your PRV should be part of an annual plumbing inspection.

Want help with this?

Got a question?


or see above for questions others have already asked.

Helping You Help Yourself

Plumbing Repair
$35 OFF
Plumbing Repair
Expires: Jan 16th, 2020
Water Heater Tune-Up
$49
Water Heater Tune-Up
Expires: Jan 16th, 2020
Water Heater Replace/Install
$100 OFF
Water Heater Replace/Install
Expires: Jan 16th, 2020
Water Softener Replace/Install
$100 OFF
Water Softener Replace/Install
Expires: Jan 16th, 2020

Sign up for early access to monthly promotions!

Gail's Story

"I got the impression that one of the company values is to provide good service, to provide what you need, and to not push you to do things that you don't really need...I am very happy with the service."

"..I am very happy with the service."

More Testimonials

Cliff Jackson was a real gentleman and an expert in his field of service.He was honest, efficient and knowledgeable. A real pleasure to dobusiness with.He explained everything very clearly about what he did to overhaul our heating system, and brought to our attention things we need to watch out for. So grateful.Although our heater is old, he wasn't overbearing and we never felt obligated or pushed into something we didn't want to do.We highly recommend Cliff Jackson to any and all potential customers.Cliff loves his job with Any Hour. He is a great blessing to the company it's customers.Because of Cliff's example and dedication to his work and company,we also recommend Any Hour to everyone as well.If we have any other problems with our plumbing or electricity, and when it comes time to replace our heater/AC, we will definitely be calling upon Cliff to help us.Thank you Cliff!
— Les Ormsby
Posted December 11th 2019
Google
From the first call in our experience was great. James was on time and very professional. I will definitely refer Any Hour to my friends and family.
— Kay Johnson
Posted December 11th 2019
Google
Our tech. Nick was extremely professional, knowledgeable, helpful, & friendly!!! All experiences should be like this one!! Thanks Nick!!
— Brendi Ford
Posted December 11th 2019
Google
Cody was awesome! Got some wrong information the night before about our plumbing. He came out and fixed our problem with a rag, hot water and great sense of humor! Highly recommend Cody!
— J.R. Fisher
Posted December 11th 2019
Google
Chances are if you are calling a plumber, your day hasn’t been the best. Levi came with the biggest smile and brightened our entire day with stories and a kitchen sink that would drain again. Wonderful experience all around. Texts with updates, extremely friendly service. Great prices.
— Mikael Squire
Posted December 11th 2019
Google
Brady was fantastic and helped us out tons. I would recommend him and Any Hour Service to anyone
— Stance Sampson
Posted December 11th 2019
Google
Quick response, friendly and honest!
— Shannon McCombs
Posted December 11th 2019
Google
We purchased a new A\C and had it installed by Any Hour this summer. It went smoothly and we were happy with the service. Come fall, our heater wasn’t bowing hot air. We thought it had something to do with the A/C installation. Steve T. came out and looked at it. Apparently the problem had nothing to do with the installation but he fixed it anyway for free!
— Kristi Gardner
Posted December 10th 2019
Google
Appreciate the professional, honest, and kind service.
— Jenny Mauerman
Posted December 10th 2019
Google
Thank you for going the extra mile when we couldn’t figure out our gas connection!
— Janine Coons
Posted December 10th 2019
Google
Excellent service!! We had a water heater that sprung a leak, and it was a critical situation. We also had two other plumbing concerns. Russell from Any Hour came out right away and resolved the issues quickly, and in a way even better than we expected! We are very pleased with the service and the results. Thank you!
— Randy Coleman
Posted December 10th 2019
Google
The technician was awesome. He was kind, knowledgeable, and did great work. I felt confident with having him do the work.
— Chris Hughes
Posted December 10th 2019
Google
Retained to perform a seasonal inspection and tune up of our home HVAC systems. The review was thorough and unhurried. Very impressed with the level of detail that the service technicians went to explain what they were doing and why.
— Paul McDonnel
Posted December 10th 2019
Google
Our technician was Scott. He was great. The pipe that he repaired was in a tough spot to repair. He went above and beyond to find the most cost effective way to repair the pipe. He had to run to the store to get a part for his drill that would allow him to get into the tight space to make the repair work. He went quickly and returned quickly.
— Lisa Christiansen
Posted December 10th 2019
Google