FAQs

FAQs

FAQs

Most commonly asked questions about our services

Frequently Asked Plumbing Questions

We asked our plumbers for some of the most common questions homeowners ask -- oh yeah, we asked them to answer them too. Click on the questions below to reveal their answers.

It only cost $38 to get a plumber to your home. They will arrive in a truck stocked with thousands of parts. They'll have everything they need to start your plumbing project while they're at your home, unless the situation is unusual. Most of the time your plumbing project is finished the same day we arrive. Our plumber will perform a thorough evaluation of your plumbing system and explain what they'll need to do to complete the work you called for. They're not going to charge you by the hour, they will give you a total price, with options, before any of the work begins.

Once you approve the project and price, our plumber will begin. If you don't want to proceed with the work while we are there, all you pay is the $38. If you call us back to complete the work you do not pay another $38. Contact us if you'd like to schedule an appointment for a plumber to come to your home.

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In order to supply the homes in a neighborhood with sufficient water pressure, the municipality must supply water at a high pressure. This allows for the last home being supplied has enough pressure. If you are in a new neighborhood and the other homes, to take some of the pressure out of the line, have not been built yet could cause high pressure. If your house is at the beginning of a supply line, you may have higher water pressure.

When a home is built, a pressure regulator (PRV) should be installed on the water line where it enters the home, before it supplies any fixtures, including the water heater. The PRV is adjustable, you can change the pressure up or down. If you do not have a PRV installed, installing one would solve your high water pressure. If you have a PRV installed, you can try adjusting it to reduce the pressure. If adjusting it does not help, your PRV may need to be replaced.

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There are several things that can cause low water pressure. Here are some of the most common.

If you live at a higher elevation, water can have a harder time reaching your home because it is fighting gravity. If you have neighbors and they don’t seem to be affected, this may not be the case but if everyone suffers from low pressure, this could be the cause.

Your PRV (Pressure Reducing Valve) could be old and no longer working.

If you are in an older home and you have galvanized pipes, it is common for there to be “build up” in the pipes that restrict the flow of water. A re-pipe is often the most cost-effective solution and it is not as invasive as you might think.

If the main water line feeding your home has a leak, between the city’s water meter and your home, you may not even know about it. This can be checked very easily by one of our plumbers. With today’s technology, it’s less invasive than years past.

If the city has an underground waterworks project going on close by, this can cause a temporary drop in pressure. In most cases the City tries to notify residents in the area they may be affected.

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A common cause of leaks is high water pressure. Your plumbing fixtures and fittings are rated to operate at a certain water pressure. Anything higher than that poses the risk of a fixture failing prematurely. Most homes are built with a Pressure Regulator Valve (PRV) where the water main enters the home. If the PRV has failed, it's recommended to replace it as soon as you possible.

When your toilet thinks the tank is low on water it will turn the water on and fill it, like after you flush. If your toilet constantly runs you probably have water seeping out of the tank into the bowl from somewhere.

One possible leak point is the toilet flapper. If you have to jiggle the handle, you may have a flapper that does no "set" properly. Your flapper may have worn unevenly and no longer creates a tight seal around the flush valve. Replacing the flapper is a simple project you can do yourself. Here's a video we made showing you How to Replace a Toilet Flapper.

Another possible leak point is the fill valve. This is the part that turns the water on and off to fill the tank. A fill valve can go bad. High water pressure, age, or water quality can affect a fill valve's lifespan. If you consider yourself handy, replacing a fill valve may be something you can do yourself. Here's a video showing you How to Replace a Fill Valve.

If you attempt either of these projects and you need help or you'd rather have a plumber make the repairs for you, please let us know.

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Most of the time hot water issues in the house can be traced back to the water heater. But before we just jump to that conclusion, we need to figure out if you are only running out of hot water at that location or if it is throughout the house.

If you run out quickly throughout the whole house, and it is happening faster than you remember, it is possible you have an issue with your water heater. That doesn’t mean you need to replace it, but it might. You may need to flush your water heater, or you may have a cold water dip tube that has broken off. A plumber should be able to inspect the water heater and make recommendations of what your options are.

If you are running out of hot water at a shower or tub and you’re not experiencing that in other areas of the home it is possible you have a mixing valve that has gone bad. The cold water side of the valve may not be closing all the way and diluting the hot water making it tepid.

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Over time soap scum, hair, toothpaste, and gunk build up on the walls of the drain pipes restricting how much water can drain. You have a couple of options to try and fix this, most of which you can try without calling a plumber.

We don’t recommend reaching for a bottle of chemical drain cleaners. A safer chemical reaction to try is baking soda and vinegar. You can put a cup of baking soda down the drain followed by a cup of vinegar. Let that sit for 15 minutes and then rinse it down the drain with some hot water. You may need to repeat this a couple of times.

You can try treating your drains. Safe products with enzymes are available and very effective. The enzymes eat the organic waste that could be clogging your pipes. These treatments could help open your drains and help them flow better.

You can take the drain pipes apart, under the sink and clean them. Just make sure you pay attention to how they go back together and check for leaks when you’re done.

If you try any of these and feel you’ve gotten in over your head, or you’d rather have a plumber handle it, give us a call and let us know how we can help.

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If you notice that your water pressure is lower than normal, first make sure that it is not a neighborhood-wide issue. If it is, try installing a water pressure booster. If the problem is solely in your home, determine if the pressure is low throughout the house or only with one fixture. If it is throughout the house, check that your water pressure reducing valve (if your home has one) is set at a high flow rate. If this does not work or you do not have one, check your water meter to make sure the valves are all the way open. If you find the issue is focused to a single fixture, check for a clogged aerator, flow blockage, or a problem with the stop valve.

If you are still experiencing water pressure problems, contact a professional plumber such as Any Hour Services.

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When this happens, it usually means that the rubber washer on your shower valve stem has been worn down and needs to be replaced. You can do this yourself or you can call one of our plumbing specialists.

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It certainly is. Our plumbers are more than happy to help look at your plumbing system and alert you to any potential problems.

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Most cities/municipalities provide residential areas with a minimum of 40 psi. Average is about 60 psi to 70 psi. If you are somewhere in that range you should be ok.

If you are higher than 75 psi, you should have your PRV (pressure reducing valve) inspected. A plumber can let you know if it needs to be adjusted or replaced.

Higher water pressures can lead to many issues throughout your home, some serious and some not so serious. Inspecting your PRV should be part of an annual plumbing inspection.

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Gail's Story

"I got the impression that one of the company values is to provide good service, to provide what you need, and to not push you to do things that you don't really need...I am very happy with the service."

"..I am very happy with the service."

More Testimonials

I have used this company to do various plumbing work ranging from repairing leaks to full repipes of the house. Each time the service has been quick, flexible with my busy schedule, and never needed to be redone. They’re always super reliable, easy to work with, and effective.
— Michael Watkins
Posted June 5th 2019
Google
If you are looking for a plumbing company who provides STELLAR service, look no more because this is it!!! Daniel was our technician and he did an AMAZING job and provided great customer service! We loved and appreciated the Red Carpet service he did for us in our home. Daniel took the time to get to know us and our family's needs and gave is all the options we had available to us to fix our issues before he got to work. Daniel was very friendly, and very knowledgeable, and did the job quickly and accurately! We had 2 bathtub drains that needed service and after he was done the tubs drained like they were new! Thank you DANIEL at ANY HOUR SERVICES for coming to our home and taking care of us!!!
— Brooke Patton
Posted June 5th 2019
Google
Awesome service!! David M (the hulk) was super nice. He told us all of our options about how to repair our leaky pipe. He was clear about the services offered. After some discussion, we chose the best option for us and he was Quick to get the job done. He did all that he could for us! I couldn’t ask for better service.
— Jeska Freebairn
Posted June 4th 2019
Google
Needed the shower drains cleared and Derrick came in and cleared them out no problems plus gave estimates on other projects that need to be done. Service was fantastic. Thank you so much.
— Brittany Tenney
Posted June 4th 2019
Google
Been having AC leaking for a while and it was turning off the AC unit due to the moisture it was sensing. Ken came out and helped out and it is working. Great price and honest people.
— Dalin P.
Posted June 4th 2019
Google
Casey and Shawn were awesome. They were able to clearly answer all of my questions, install what what was needed, and I felt like they had my best interests in mind both practically and financially. And, I finally signed up for an annual membership. Thanks guys!!!
— Audrey Stone
Posted June 4th 2019
Google
Prompt, clean-cut, thorough and informative service! This is the first time I've had Any Hour Services come to my home, but I will definitely be calling them back!
— Donna Terry
Posted June 4th 2019
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enjoyed talking with Cliff with Any hour service, he gave me information about my furnace and a/c that I didn't know, Great job Thanks.
— Clair Hugie
Posted June 4th 2019
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Jeremy did a great job! He was friendly, fast and honest. Thanks!
— Josh
Posted June 4th 2019
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They came out and serviced my ac and furnace, Mindy scheduled my appointment and was very professional and the technicians were courteous and I highly recommend them
— Ashley Bollinger
Posted June 4th 2019
Google
Wes was great to my grandma and explained everything so she could understand. Very kind and an all around great guy!
— Cole L
Posted June 4th 2019
Google
Franc come out to do some plumbing work for us. He was very knowledgeable, efficient and friendly. I highly recommend Any Hour Services and Franc.
— Perri Babalis
Posted June 4th 2019
Google
Lyle D. was absolutely great!!! He arrived early in the afternoon, was extremely pleasant and kind and put on his shoe covers before entering my home. He came to take a look at my water heater which is very old but still working extremely well, and was able to give me a basic estimate of the life left in it. He reviewed the options as to how to proceed from here and showed me the company book illustrating the benefits and costs associated with replacing the heater once it begins to leak. He was kind enough to recommend that I purchase a water alarm which will let me know when any leaking occurs so that I don't end up with a flood and all kinds of additional problems. He made sure I didn't have any other plumbing needs and was open and honest and generally very helpful. It was a pleasure to have him in my home. I would highly recommend him to anyone needing help with plumbing problems! Thank you!!!
— Miriam Peace
Posted June 4th 2019
Google
So thankful for trying Any Hours Services! After finding out that our home builder (pepperdign homes) built it to fail, it explains why we have had to call repair services every spring and winter over the last 5 years. We tried company after company and they just replaced the same parts never explaining what is really wrong. Jordan explained that if he replaced it it would be burnt out again. Really the hole thing needed to be gutted and redone with the correct sizes as well. The service techs (William, Carlos & gavin) that put in the new unit were awesome, kind, friendly and respectful. Always keeping us updated on any changes.Really looking forward to stress free ac and furnace for years to come :)Thanks Any Hour Services, super happy customer!
— ryan burke
Posted June 4th 2019
Google
Wes gave us a great estimate, and followed through on schedule and on price. We've worked with Any Hour several times, and this experience was typically good. All their techs are very professional and personable and competent.
— Bob Bockholt
Posted June 3rd 2019
Google
If I could give 10 stars I would. William and Tariq were courteous, professional, and knowledgeable of building codes. They did a wonderful detailed job. Very pleasant. I would recommend to all.
— Ken Pitts
Posted June 2nd 2019
Google
plumbing is an system that convey fluids for a wide range of applications, connect or repair water pipes,baths Toilets.
— Wilton Harris
Posted June 2nd 2019
Google
Andrew was exceptional— great customer care, skillful, professional, thorough and friendly. I highly recommend him to anyone. He’s going to go far in this industry! Thanks for a great experience!!
— Peter Bennee
Posted June 2nd 2019
Google