FAQs

FAQs

FAQs

Most commonly asked questions about our services

Frequently Asked Plumbing Questions

We asked our plumbers for some of the most common questions homeowners ask -- oh yeah, we asked them to answer them too. Click on the questions below to reveal their answers.

It only cost $38 to get a plumber to your home. They will arrive in a truck stocked with thousands of parts. They'll have everything they need to start your plumbing project while they're at your home, unless the situation is unusual. Most of the time your plumbing project is finished the same day we arrive. Our plumber will perform a thorough evaluation of your plumbing system and explain what they'll need to do to complete the work you called for. They're not going to charge you by the hour, they will give you a total price, with options, before any of the work begins.

Once you approve the project and price, our plumber will begin. If you don't want to proceed with the work while we are there, all you pay is the $38. If you call us back to complete the work you do not pay another $38. Contact us if you'd like to schedule an appointment for a plumber to come to your home.

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In order to supply the homes in a neighborhood with sufficient water pressure, the municipality must supply water at a high pressure. This allows for the last home being supplied has enough pressure. If you are in a new neighborhood and the other homes, to take some of the pressure out of the line, have not been built yet could cause high pressure. If your house is at the beginning of a supply line, you may have higher water pressure.

When a home is built, a pressure regulator (PRV) should be installed on the water line where it enters the home, before it supplies any fixtures, including the water heater. The PRV is adjustable, you can change the pressure up or down. If you do not have a PRV installed, installing one would solve your high water pressure. If you have a PRV installed, you can try adjusting it to reduce the pressure. If adjusting it does not help, your PRV may need to be replaced.

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There are several things that can cause low water pressure. Here are some of the most common.

If you live at a higher elevation, water can have a harder time reaching your home because it is fighting gravity. If you have neighbors and they don’t seem to be affected, this may not be the case but if everyone suffers from low pressure, this could be the cause.

Your PRV (Pressure Reducing Valve) could be old and no longer working.

If you are in an older home and you have galvanized pipes, it is common for there to be “build up” in the pipes that restrict the flow of water. A re-pipe is often the most cost-effective solution and it is not as invasive as you might think.

If the main water line feeding your home has a leak, between the city’s water meter and your home, you may not even know about it. This can be checked very easily by one of our plumbers. With today’s technology, it’s less invasive than years past.

If the city has an underground waterworks project going on close by, this can cause a temporary drop in pressure. In most cases the City tries to notify residents in the area they may be affected.

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A common cause of leaks is high water pressure. Your plumbing fixtures and fittings are rated to operate at a certain water pressure. Anything higher than that poses the risk of a fixture failing prematurely. Most homes are built with a Pressure Regulator Valve (PRV) where the water main enters the home. If the PRV has failed, it's recommended to replace it as soon as you possible.

When your toilet thinks the tank is low on water it will turn the water on and fill it, like after you flush. If your toilet constantly runs you probably have water seeping out of the tank into the bowl from somewhere.

One possible leak point is the toilet flapper. If you have to jiggle the handle, you may have a flapper that does no "set" properly. Your flapper may have worn unevenly and no longer creates a tight seal around the flush valve. Replacing the flapper is a simple project you can do yourself. Here's a video we made showing you How to Replace a Toilet Flapper.

Another possible leak point is the fill valve. This is the part that turns the water on and off to fill the tank. A fill valve can go bad. High water pressure, age, or water quality can affect a fill valve's lifespan. If you consider yourself handy, replacing a fill valve may be something you can do yourself. Here's a video showing you How to Replace a Fill Valve.

If you attempt either of these projects and you need help or you'd rather have a plumber make the repairs for you, please let us know.

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Most of the time hot water issues in the house can be traced back to the water heater. But before we just jump to that conclusion, we need to figure out if you are only running out of hot water at that location or if it is throughout the house.

If you run out quickly throughout the whole house, and it is happening faster than you remember, it is possible you have an issue with your water heater. That doesn’t mean you need to replace it, but it might. You may need to flush your water heater, or you may have a cold water dip tube that has broken off. A plumber should be able to inspect the water heater and make recommendations of what your options are.

If you are running out of hot water at a shower or tub and you’re not experiencing that in other areas of the home it is possible you have a mixing valve that has gone bad. The cold water side of the valve may not be closing all the way and diluting the hot water making it tepid.

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Over time soap scum, hair, toothpaste, and gunk build up on the walls of the drain pipes restricting how much water can drain. You have a couple of options to try and fix this, most of which you can try without calling a plumber.

We don’t recommend reaching for a bottle of chemical drain cleaners. A safer chemical reaction to try is baking soda and vinegar. You can put a cup of baking soda down the drain followed by a cup of vinegar. Let that sit for 15 minutes and then rinse it down the drain with some hot water. You may need to repeat this a couple of times.

You can try treating your drains. Safe products with enzymes are available and very effective. The enzymes eat the organic waste that could be clogging your pipes. These treatments could help open your drains and help them flow better.

You can take the drain pipes apart, under the sink and clean them. Just make sure you pay attention to how they go back together and check for leaks when you’re done.

If you try any of these and feel you’ve gotten in over your head, or you’d rather have a plumber handle it, give us a call and let us know how we can help.

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If you notice that your water pressure is lower than normal, first make sure that it is not a neighborhood-wide issue. If it is, try installing a water pressure booster. If the problem is solely in your home, determine if the pressure is low throughout the house or only with one fixture. If it is throughout the house, check that your water pressure reducing valve (if your home has one) is set at a high flow rate. If this does not work or you do not have one, check your water meter to make sure the valves are all the way open. If you find the issue is focused to a single fixture, check for a clogged aerator, flow blockage, or a problem with the stop valve.

If you are still experiencing water pressure problems, contact a professional plumber such as Any Hour Services.

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When this happens, it usually means that the rubber washer on your shower valve stem has been worn down and needs to be replaced. You can do this yourself or you can call one of our plumbing specialists.

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It certainly is. Our plumbers are more than happy to help look at your plumbing system and alert you to any potential problems.

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Most cities/municipalities provide residential areas with a minimum of 40 psi. Average is about 60 psi to 70 psi. If you are somewhere in that range you should be ok.

If you are higher than 75 psi, you should have your PRV (pressure reducing valve) inspected. A plumber can let you know if it needs to be adjusted or replaced.

Higher water pressures can lead to many issues throughout your home, some serious and some not so serious. Inspecting your PRV should be part of an annual plumbing inspection.

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Dennis and Gail's Story

"The things that liked about working with Any Hour is that I had all the professionals in one place. I was not having to call three different locations for an electrician, a plumber or whatever... it was under one name. They are a one stop shop. It's been a great experience for us. I highly recommend Any Hour do your job. If you want it done right, you have them do it."

"...If you want it done right, you have Any Hour do it."

More Testimonials

Andrew G was our technician. He was VERY courteous, careful and respectful of our home. He explained everything he was doing first, then part way through his work he came and updated me on his findings. He finished and Carefully told me in a language I could understand what was going on. He was not pushy at all. He explained we could pay the 29.95 and that was it! We did have him do one tune up that we needed. Andrew G was so friendly and fun to talk to. Clean cut, VERY honest and thorough. He was knowledgeable and answered all our questions. This was our first time calling ANY HOUR SERVICE and we were very impressed by Andrew G and his work. We will definitely call in the future if need help with anything else! Thank you Andrew G.
— Michael Hogan
Posted February 13th 2019
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I can't say I've ever had a service performed so thorough and attentive as Lyle's. He went above and beyond what was expected. (even clearing a rodent nest in my air return which I had no knowledge of being there! YUCK!). And to top it off, after he used our bathroom; he made a small adjustment to the bathroom faucet and gave tips to my son to fix another. I'm a single mom and Lyle C even took the time to explain to my 14 year old the mechanics of a furnace, which will be helpful in the future. If I ever need any HVAC service again; please, please send Lyle C. He was so pleasant and very professional. I'd give him more than 5 stars if I could. Any Hour is fortunate to have him as one of your star employees.
— Amy Jolley
Posted February 13th 2019
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Adam and McKay were polite and professional. They told me clearly what they were doing which matched what I wad told during my consultation. They were clean and finished within a reasonable amount of time. Thanks gentlemen!
— Jaret Greenwood
Posted February 12th 2019
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I had a Zinsco panel and wanted to upgrade to a safer panel. Chris and Austin did an amazing job. They were great at explaining what was going on and were very friendly throughout the entire experience. Chris did a great job at explaining my different options and helped me choose one that suited my needs. The installation was fast, they cleaned up after themselves and even labeled all my breakers. The service was amazing overall and I would definitely recommend Any Hour!
— Omar Munoz
Posted February 12th 2019
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Jimmy was very personable. He was able to locate the problem quickly and offer me some repair options. Thank you again. Always awesome!
— Heath Baird
Posted February 12th 2019
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Any Hour was great to work with. They had a technician dispatched the very next morning and were great about communicating with me so I knew what to expect.Franco was very polite and professional, even putting covers on his shoes when he entered the house. He quickly found the problem and fixed it. He also made notes of other things that could be improved and gave me tips on how to better care for the furnace. Will definitely be calling them next time!
— Qhirrhy A
Posted February 12th 2019
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I just wanted to say that working with David and Michael was a joy, yes I said joy. They were professional and explained everything they were doing before they did it.. I recommend Any Hour if you have any problems, with David and Michael working for this company you can't go wrong . Thank you so much.
— toni Gomez
Posted February 12th 2019
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Our Any Hour experience was terrific. They communicated with us all the way and showed up on time. They helped us understand all the options and bent over backwards to provide great service!
— Eric Leach
Posted February 12th 2019
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Dean B. did an excellent job with our electrical inspection today! He was very thorough and explained everything to me. He was very professional and personable! Thank you so much!
— Benita Harline
Posted February 12th 2019
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Seth was very knowledgeable and kept us informed during the entire process. The work was completed and we can use our sink and tub again. We now have a permanent fix, Not the bandaid others have ✅
— Diann Terrill
Posted February 12th 2019
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Taylor did an awesome job installing our new furnace. He was very friendly and made sure we felt comfortable and confident with our new system.
— Jami Cooper
Posted February 12th 2019
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Ken H. was awesome! No beating around the bush. He came in, told us right away what was going on, took time to show us what was going on with our heater. Very kind!! Gave us plenty of routes we could take to get our problem fixed. We will definitely be using Any Hour Services again! Thanks Ken!
— William Chavez
Posted February 12th 2019
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Edit to previous review - we had another small issue with a drain and Valen was able to go above and beyond to not only fix it, but try to make sure it wouldn't happen again. Thanks again!Zach R. was able to come earlier than scheduled (which I had requested), finished the work quickly, and made a bad situation better. Not only that, he was able to route the new drain line in a much better way than it had been previously placed. I'm a fan, and will be a repeat customer.
— Alexander Hanson
Posted February 12th 2019
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Brady was pleasant, knowledgeable, efficient and thorough in diagnostic and repairing my furnace. I'm very content with the service.
— Ryan Clawson
Posted February 12th 2019
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Knowledgeable, friendly, courteous of my house.
— Ephraim Bigham
Posted February 12th 2019
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Russell was awesome. He was very knowledgeable and informative about what was going on with my hot water heater. He was personable and very nice. I felt comfortable and happy with his services.
— Vicki Cardwell
Posted February 10th 2019
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Mark was awesome! We recently had renovations done and some how, some styrofoam packaging material got sucked up into the blower, and melted into the heat exchangers, spreading an awful smell all through the house. Mark took everything apart, grinded the melted and hardened plastic off the heat exchangers, and made everything sparkle. It's like we got a brand new furnace!Beyond that, Mark was inviting, personable, and ultimately the time was worth every bit of the cost. I joked that I wouldn't mind the furnace being broken again because it was such a great experience. Oh, and he got here around 6:30 and worked all the way to 10:30! That's dedication. Other places we had looked at didn't have availability until next week, but Any Hour was available today, the same day I called - a Friday night, even! Now our furnace is working like new again, and we are sleeping warm tonight! Thanks, Mark!
— Ethan Greene
Posted February 10th 2019
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They Were so good to explain everything they got it done quickly. We were out of a furnace for the night they gave us space heaters to keep our children warm. They were amazing I couldn’t ask for better!!! Thank you Braiden H, Adam F thank you!!!
— Ally Stapley
Posted February 10th 2019
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