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Hard Water, Water Softeners, Water Conditioners. Making Sense of it

Recently, we had a salesman in our home trying to sell us on a water softening system. I was interested because my son and I have eczema: dry, itchy skin that is sensitive to minerals, among other things. But to listen to the pitch, this particular sales guy made it sound like soft water would rid the world of kidney stones and ulcers, eradicate all skin diseases, and even cure cancer. So, before I signed on any dotted lines, I decided to do a little research of my own.

First of all, I had to find out exactly what “hard” water is and whether it’s bad for me and my family. According to water.usgs.gov, “the simple definition of water hardness is the amount of dissolved calcium and magnesium in the water.” Well, shoot. I used to pay for calcium and magnesium supplements, so can it be bad to drink in my water?

The National Academy of Sciences states that hard water does not pose any health risks; in fact, they suggest that “hard drinking water generally contributes a small amount toward total calcium and magnesium human dietary needs” (water-research.net). So, it’s pretty safe to say that hard water isn’t going to kill us.

So next, I had to figure out if I really had hard water to see if this was a purchase I even needed to make. I get my water from a municipal system, so it was easy to access my local water report and see that, yes, I live in a hard water area with higher levels of calcium and magnesium. If you get your water from a private water supply (such as a well), you can send in a sample of your water to a lab for testing, or purchase testing kits or strips to determine your water’s hardness. Here’s a regional map for additional help:
But at the end of the day, you can determine whether you have hard water in your home by the spots on your dishes, the dryness of your hands, and even the taste of your tap water. As mentioned before, hard water has higher levels of calcium and magnesium; therefore, those minerals will deposit themselves on your skin, in your home’s pipes and water fixtures, and on dishes, glasses, and windows. So, many people will turn to soft water because it doesn’t have the minerals that dry skin or block pores, doesn’t leave mineral deposits on pipes and glasses, and makes soaps and detergents more effective in smaller doses because they can do their job instead of binding to the minerals in your water. So, while a softener could possibly save you money in soap products, it can also help save money on pipe and appliance repairs, save money on skincare products, and save time spent removing unsightly and annoying water spots and calcium deposits.

For me, I decided in the end to go with a water softening system. However, there is something many homeowners should also know. I have a shower with a black tile floor, with a slate-like consistency. I noticed that I was starting to see a white buildup on some of the tiles. I talked to my plumber and found this is common on black or very dark surfaces with tile, rock, or other textured materials. He asked if the residue was easy to clean off and I said it was. He said this is actually caused from sodium deposits, not hard water. So in some certain cases, there may still be residue but it isn’t as stubborn or troublesome as hard water buildup.

Has this convinced you to invest in a water softener yet? Well, before you jump in, there’s one more thing you need to know.

When it comes to treating hard water, there are two different systems out there. One “softens” the water and one “conditions” the water. They are different in important ways and it’s really helpful for anyone considering a hard water treatment system to know the difference and what results they can expect.
1. WATER SOFTENER
Water softeners actually remove calcium and magnesium from the water through a process called ion exchange. Essentially, the water softener’s mineral tank is filled with polystyrene beads that hold a negative charge, which attracts the positively-charged calcium and magnesium ions. Positively charged sodium (salt) ions (or its more expensive counterpart, potassium chloride,) are then flushed through the system, collecting the calcium and magnesium and sending it down the drain. That’s what the bags of salt and brine tanks are for in water softening systems. And this is what gives soft water its slightly salty taste. Some people who don’t prefer the flavor of soft water will install a hard water line for drinking and for watering houseplants. Others will install a reverse osmosis filtration system that will filter out the salty taste, along with other contaminants in the water and install this tap for drinking water. However, because the minerals are removed from the rest of the home’s water, water spots and calcium buildup should disappear, and your soaps and detergents should be more effective.
2. WATER CONDITIONER
Water conditioners do not remove the minerals from your water. One type of water conditioner uses citric acid to slightly change the PH of the water and coat the minerals, preventing them from adhering to your pipes or dishes. Another type of water conditioner is a Poly-Phosphate filter. These methods aren’t as effective at removing spots or keeping pipes as clear as a water softener, since the minerals are still present in the water. But they can definitely help. Additionally, they don’t leave your water tasting salty or leave your hair and skin feeling slippery, as soft water has a tendency to do. They also don’t use all the chemicals and tanks that a water softener requires.
Note: If your water heater is old or you have never opened the valve before or have a plastic valve, there is a chance that it may not close all the way and you could end up with a drip or a leak. In that case, you can get a metal cap from a hardware store and put it on there. Or have a plumber put one on the next time you have one out or have them replace the valve (if nothing else is wrong with the water heater).

If you'd rather have someone help you with this, Any Hour Services has plumbers that can do a water heater flush. Book online by clicking button at the top of the screen or call to schedule an appointment.

While it would be more than amazing to have a water treatment solution that could cure cancer, what’s more realistic is finding a water treatment solution that helps keep your dishes clean and helps keep your pipes, appliances, and skin healthy. It’s up to you to decide which is the best for your needs—or whether you actually need one at all. 

Click here for some additional home tests you can perform to see if your water is hard.

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Before we price your drains or excavation project, our expert technician will perform an in-home assessment to evaluate the tasks required. We only charge for what’s necessary—no fluff, no extra costs. This allows us to pinpoint areas where we can save you money without sacrificing quality.

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Requesting a quote is simple. Contact Any Hour Services, and we will assess your needs, providing a transparent estimate for the repairs.

We also provide FREE estimates and second opinions for major plumbing and excavation projects like repiping, sewer or water line replacements, remodels, and outdoor drain installs. Our team will evaluate the job in person, explain your options, and give you clear, upfront pricing. No hourly rates. No surprises. Just honest answers and expert service.

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You can pay for your service with cash, check, or any major credit card. We collect, in full, upon completion of the project. If you would like to make monthly payments, we have many financing options available through 3rd party finance companies (On Approved Credit). Your technician can talk to you about your options when they give you pricing options for the work you want done.

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Our phone staff are not expert technicians, so they can’t quote prices that would be accurate to your project’s needs. A trained technician needs to see the job firsthand to give you a clear, upfront price. Quotes over the phone are a guess, and we prefer transparency over uncertainty.

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Ballpark prices can be misleading. Until we see the job, we can’t quote your final estimate accurately. Other companies may give an estimate range, but that often leads to additional costs and surprises later. Instead, we focus on giving you a fair price once a trained technician can assess the job properly.

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A: We have a small dispatch fee to send our technician to your home. They’ll arrive in a truck stocked with thousands of parts, ready to complete most jobs the same day. After a thorough evaluation, your technician will explain the issue, walk you through the recommended fix, and show you your options and final price. No hourly rates. No surprises. Just a clear, upfront price before any work begins.

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Pricing FAQ

A:

Our pricing is fair and transparent. We use a fixed-price guide that reflects the time, materials, and real costs of running a dependable home services business. No hourly rates. No inflated prices based on where you live. We focus on what it takes to get the job done—not on how much we can charge.

Before we price your plumbing job, our licensed plumber will perform an in-home assessment to evaluate the tasks required. We only charge for what’s necessary—no fluff, no extra costs. This allows us to pinpoint areas where we can save you money without sacrificing quality.

Call Now

A:

We price the job—not the clock. Hourly rates can be unpredictable, leaving you unsure of the final cost until the job is done. We believe in upfront, fixed pricing based on the work itself—not guesswork. You won’t pay for delays or mistakes, and we hold ourselves accountable to ensure there are no surprises.

Call Now

A:

We prefer to price based on the job and not what other companies charge. Hourly rates can lead to unexpected costs for homeowners, making the final price unpredictable. By pricing the work itself, we make sure you’re only paying for what’s actually needed—keeping things fair and efficient.

Call Now

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Water heater replacements vary. Often, older units require updates to meet safety standards. Common items missing from many water heaters are flexible gas lines, expansion tanks, earthquake straps, gas sediment trap, upgrade exhaust venting, etc.

For an accurate quote, one of our licensed plumbers will inspect your existing system and provide a FREE estimate.

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Our phone staff are not licensed plumbers, so they can’t quote prices that would be accurate to your project’s needs. A trained plumber needs to see the job firsthand to give you a clear, upfront price. Quotes over the phone are a guess, and we prefer transparency over uncertainty.

Call Now

A:

Ballpark prices can be misleading. Until we see the job, we can’t quote your final estimate accurately. Other companies may give an estimate range, but that often leads to additional costs and surprises later. Instead, we focus on giving you a fair price once a licensed plumber can assess the job properly.

Call Now

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We have a small dispatch fee to send our plumber to your home. They’ll arrive in a truck stocked with thousands of parts, ready to complete most jobs the same day. After a thorough evaluation, your plumber will explain the issue, walk you through the recommended fix, and show you your options and final price. No hourly rates. No surprises. Just a clear, upfront price before any work begins.

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Yes! We offer FREE in-home estimates for major projects like water heater installations, water softeners, and repiping—without any dispatch fee. Our licensed plumber will assess the job, explain your options, and provide a clear, fixed price. No surprises or hourly rates—just honest, reliable service. Schedule your FREE estimate today!

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No, our plumbers don’t quote a price until they have seen your plumbing project. Once they quote a price, it doesn’t change, no matter how long it takes. At any time, if you want to add more tasks to your plumbing project, your plumber will let you know how much it would cost to perform the extra work.

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You can pay for your plumbing service with cash, check, or any major credit card. We collect, in full, upon completion of the project. If you would like to make monthly payments, we do have many financing options available through 3rd party finance companies, OAC. Your plumber can talk to you about your options when they give you pricing options for the work you want completed.

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